Staff Solution Engineer

As a Staff Solution Engineer at People.ai, your primary responsibilities will include supporting the sales team to exceed quotas through enterprise solution selling, co-selling on strategic opportunities, and establishing trusted advisor relationships with customers. You will engage in C-level conversations and respond to technical inquiries, driving revenue growth by effectively demonstrating the value of our solutions. Additionally, you will create customer-facing content and train sales teams on new initiatives, playing a key role in fostering long-term customer success.

To be successful as a Staff Solution Engineer at People.ai, candidates should possess several years of experience in Enterprise SaaS Solution Engineering along with a strong sales acumen. Proficiency in Salesforce, data analytics, and technical competencies (such as coding or data engineering) are essential. A proven track record in solution engineering roles, experience in creating training content, and the ability to thrive in fast-paced environments are also key qualifications for this role.

The Staff Solution Engineer plays a crucial role in revenue growth at People.ai by partnering with the sales team to engage customers effectively. By acting as a trusted advisor and demonstrating our solutions' value, you can help secure new and expansion opportunities, ultimately driving significant revenue. Your ability to navigate complex sales processes and foster long-term relationships ensures customer satisfaction and leads to upselling opportunities.

At People.ai, the Staff Solution Engineer is expected to deliver regular training modules for Account Executives and participate in company-wide training initiatives. This includes live training on new features, competitive updates, and best practices which are designed to keep the sales team equipped with the knowledge they need to succeed. This continuous learning environment fosters professional development and enhances the overall effectiveness of the team.

People.ai champions a culture of diversity and innovation, where every team member is encouraged to share ideas and take on creative challenges. As a Staff Solution Engineer, you'll work in an open and collaborative environment alongside a diverse team of thinkers and doers. The company values non-traditional career paths and fosters a growth mindset, making it a stimulating place for professionals committed to driving change and growth.

When answering this question, highlight specific examples from your previous roles where you successfully engaged in enterprise solution selling. Discuss your approach to building relationships with clients and how you navigated complex sales processes to close important deals.

In your response, share a detailed example of a situation where you not only met but exceeded sales goals. Mention the strategies you utilized, such as leveraging data analytics to identify opportunities and improve customer engagement.

Emphasize your technical knowledge and communication skills. Share a specific instance where you effectively addressed a technical question or challenge for a customer, illustrating how you built trust and provided clear, actionable insights.

Talk about your focus on proactive communication, transparency, and reliability. Offering examples of how you built rapport with clients can demonstrate your ability to become a trusted advisor.

Discuss your methods for continuous learning, such as attending industry conferences, participating in webinars, or engaging with relevant online communities. This shows your commitment to staying current in a fast-paced tech environment.

Highlight experiences where collaboration with cross-functional teams—like Sales, Marketing, or Product—led to successful outcomes. Discuss how teamwork is integral to achieving common goals.

Share a specific project where you encountered shifting priorities or requirements, and explain how you successfully adapted your approach to meet new needs. This demonstrates flexibility and problem-solving skills.

Express genuine enthusiasm for the company’s mission and innovative approach to driving sales success. Mention how the culture of diversity and creativity resonates with you, and how you see yourself contributing to their goals.

Provide a structured approach to managing tasks, such as using prioritization frameworks or tools. Offer an example of how you effectively handled multiple demanding projects simultaneously.

Discuss key performance indicators that provide meaningful insights into sales effectiveness, such as conversion rates, customer acquisition costs, and upsell rates. Explain why tracking these metrics helps you improve sales strategies.