RN Hospice Case Manager - job 3 of 5

As an RN Hospice Case Manager at Phoenix Hospice, your primary responsibilities include providing education and emotional support to patients and their families, developing comprehensive care plans in collaboration with the interdisciplinary team, conducting assessments, and facilitating communication between the healthcare team and patients. You're also responsible for consulting with physicians concerning changes in patient conditions and coordinating care to ensure that the needs of both patients and their families are met.

To qualify for the RN Hospice Case Manager role at Phoenix Hospice, candidates must hold a Missouri or Compact RN License and possess a valid driver’s license along with auto liability insurance. A requirement for this role is the ability to travel up to 60 miles from Maryland Heights, MO, to provide patient coverage in various locations.

At Phoenix Hospice, RN Hospice Case Managers can expect a generous benefits package that includes multiple medical insurance plans (medical, dental, and vision), flexible scheduling, competitive pay, paid mileage, 401K options, and paid time off. Additionally, new hires will undergo orientation and training designed to fit their specific needs.

Phoenix Hospice supports RN Hospice Case Managers by fostering a motivational culture that encourages teamwork and personal growth. Each case manager has access to supportive training resources and is part of a dedicated hospice team, which promotes seamless care coordination and ensures that clinicians have the tools needed to provide excellent service to their patients.

The organizational culture at Phoenix Hospice is centered around compassion, honesty, and patience. It prioritizes not only the well-being of patients and families but also the growth and satisfaction of its staff, offering a positive work environment where teams are motivated to provide the best possible care and support for each other.

When answering this question, emphasize your passion for providing compassionate care to patients in their most vulnerable moments. Share personal experiences that led you to choose hospice care, highlighting how you value the opportunity to make meaningful connections with patients and their families.

In response to this question, share your strategies for effective time management and prioritization. Describe how you assess patient needs, set urgent versus routine tasks, and communicate with your team to ensure seamless care coordination, emphasizing organizational skills.

When discussing a challenging situation, choose a specific example that illustrates your problem-solving skills and compassion. Focus on how you approached the situation, the steps you took to manage it, and the positive outcome or lesson learned.

Discuss the importance of active listening and empathy when communicating with families. Provide examples of how you establish rapport, facilitate discussions about care plans, and ensure that families feel supported, respected, and informed throughout the care process.

Talk about the process you follow when developing care plans, emphasizing the collaborative nature of this work with interdisciplinary teams. Share examples of personalized care plans you’ve created and how they positively impacted patient outcomes.

Share your commitment to ongoing education and professional development. Discuss specific resources you utilize, such as workshops, seminars, or online courses, while mentioning how staying current improves your care delivery as an RN Hospice Case Manager.

Illustrate your ability to handle emotional stress by discussing coping mechanisms and support systems you rely on. Share an instance from your experience in a hospice setting that showcases your resilience and capacity for self-care.

Discuss your approach to initiating end-of-life discussions with sensitivity and respect. Emphasize your goal of aiding families in making informed decisions while validating their emotional responses and ensuring they feel supported through the process.

Highlight the importance of teamwork in hospice care and the impact it has on patient outcomes. Explain how you collaborate with various healthcare professionals and value input from your colleagues to enhance the care provided to patients and their families.

When preparing for this question, familiarize yourself with Phoenix Hospice’s mission and values. Discuss how they resonate with your personal philosophy of care and how you envision contributing to their team while helping to fulfill their mission of compassion and innovation.