Case Support Specialist - Hennepin and Scott Counties

The primary responsibilities of a Case Support Specialist at Pinnacle Services include managing client records, creating files and paperwork for client meetings, assisting Case Managers in arranging client meetings, and facilitating communication with county personnel for billing and records management. You'll also ensure compliance with coding regulations and support the maintenance of our Access database.

To qualify for the Case Support Specialist position at Pinnacle Services, candidates must possess a high school diploma or an equivalent educational background. While previous experience in Human Services or an administrative role is preferred, a strong proficiency in Microsoft Suite products is essential to excel in the tasks assigned.

Yes! Pinnacle Services offers a robust training program for new Case Support Specialists, ensuring that you are well-prepared for your role. This program includes comprehensive guidance on clerical duties, client management processes, and coding regulations to set you up for success from day one.

As a Case Support Specialist at Pinnacle Services, you can expect a dynamic and supportive work environment. Our corporate culture is animal-friendly and promotes professional growth through recognition programs, team collaboration, and flexible scheduling options, making it an ideal place to advance your career while contributing to a meaningful mission.

Becoming a Case Support Specialist at Pinnacle Services comes with a variety of benefits, including health, dental, and vision insurance, paid time off, a 401K plan, and opportunities for professional development with licensing supervision and continuing education units (CEUs). Plus, the flexibility of working from home after 90 days ensures a good work-life balance.

When answering this question, focus on your specific experiences with record management, sharing examples of the systems you've used. Highlight any relevant software experiences, organizational skills, and attention to detail that you've applied in previous roles.

Discuss your strategies for managing time effectively and maintaining organization under pressure. Share specific instances where you met deadlines successfully and how your approach helped you prioritize tasks without compromising quality.

Highlight your proficiency in Microsoft Suite and any other relevant software, such as database management tools or document storage systems. Share specific examples of how you've utilized these tools in your work to enhance productivity and organization.

Provide a real-life example where effective communication with clients, Case Managers, or county personnel was critical. Explain how you ensured all parties were informed and how this contributed to a successful outcome.

Stress the significance of accuracy in coding for medical diagnoses, focusing on how it affects billing and overall service delivery. Discuss your understanding of current regulations and your commitment to staying updated with policy changes.

Emphasize qualities such as organization, attention to detail, and strong communication skills. Discuss how these traits contribute to effective client support and teamwork within a Case Management environment.

Share your approach to establishing rapport, understanding client needs, and actively listening. Explain how fostering strong relationships can lead to improved outcomes in service delivery.

Discuss your proactive measures for keeping informed, such as attending training sessions, participating in workshops, and subscribing to relevant industry newsletters. Illustrate how staying updated directly impacts your work performance.

Explain your methods for task prioritization, such as using to-do lists or software tools. Share experiences where effective prioritization helped you meet deadlines or manage competing demands.

Talk about your aspirations for developing new skills, seeking out training opportunities, and participating in professional organizations. Emphasize how continuous growth benefits both your career and the organization.