Senior GTM Manager, Strategic Alliances (SF/NYC Only)

As the Senior GTM Manager, Strategic Alliances at PolyAI, your responsibilities will encompass defining and executing strategies for forming partnerships with technology companies and global systems integrators. You will oversee all aspects of partner development, including identifying suitable partners, negotiating agreements, and aligning internal stakeholders to ensure successful collaboration. Your role also includes developing joint value propositions and establishing strong executive relationships to drive long-term growth.

To qualify for the Senior GTM Manager, Strategic Alliances position at PolyAI, candidates should have 5+ years of experience in strategic alliances or technology partnerships, particularly within the enterprise contact center domain. A proven track record in building relationships with VP-level executives, and a solid understanding of technology ecosystems like CCaaS, CDP, and CRM systems are essential. Familiarity with emerging technologies and an existing network in the space will be highly advantageous.

Success for the Senior GTM Manager, Strategic Alliances at PolyAI is measured by how effectively the manager can identify and negotiate strategic partnerships that lead to revenue growth. Additionally, the ability to foster collaborative relationships across various internal teams and with external partners will be essential. Key performance indicators will include the successful launch of joint offerings and the strengthening of PolyAI's presence in the customer experience market.

The Senior GTM Manager, Strategic Alliances at PolyAI will engage with a variety of partners, including global systems integrators and technology partners that are integral to the enterprise contact center ecosystem. Potential collaborators may include major players like Salesforce, AWS, Accenture, and Deloitte. Building and maintaining relationships with these key alliances will be essential for driving success in this role.

PolyAI offers a comprehensive benefits package for its Senior GTM Manager, Strategic Alliances that includes participation in an employee share options plan, full coverage for individual medical, dental, and vision insurance, as well as 50% for dependents. Additional benefits include a 401k plan, generous vacation allowances, paid sick leave, annual learning stipends, and other family-focused perks that reflect our commitment to employee well-being.

To answer this question effectively, you should highlight specific examples from your previous roles, mentioning the partners you engaged with and the strategies you employed. Discuss how you identified potential alliances, the negotiation process, and how these relationships positively impacted business outcomes.

When tackling this question, emphasize your collaborative approach to understanding partner needs and aligning those with your organization's offerings. Discuss the importance of communication and teamwork in crafting proposals that are mutually beneficial and how you ensure both parties' goals are met.

In response to this question, explain your criteria for assessing the viability and impact of potential partnerships. Describe methods for evaluating market trends, partner capabilities, and alignment with company's strategic goals to prioritize effectively.

Here, you should reflect on a specific incident where you encountered objections or pushback. Discuss your conflict-resolution skills, emphasizing how you listened to the concerns raised and worked collaboratively to find common ground that moved the negotiation forward.

When answering this question, highlight how clear and consistent communication builds trust and fosters productive relationships. Share examples of communication strategies you’ve implemented to keep all stakeholders aligned and informed throughout the partnership lifecycle.

Discuss various key performance indicators such as revenue growth, partnership engagement levels, and the rate of project completions. Emphasize the importance of establishing these metrics at the outset, so you can evaluate effectiveness consistently over time.

For this question, mention specific sources you rely on, such as industry publications, conferences, webinars, or professional networks. Share how you leverage these insights to adapt your strategies and align your partnerships with technological advancements.

You should provide examples showcasing your collaborative efforts with these teams to drive strategic initiatives. Explain how those interactions contributed to shared goals and how you adapt to varying perspectives to align on partnership strategies.

Focus on the importance of trust and credibility in your answer. Describe your approach to establishing rapport, such as regular check-ins, demonstrating value through mutual wins, and actively listening to stakeholder needs to foster long-term partnerships.

In answering this question, communicate your enthusiasm for PolyAI's mission in transforming customer service through tech innovation. Share specific aspects of the company culture, values, or product offerings that resonate with you, illustrating why you believe you’d thrive in this environment.