Server

As a Server at Postino WineCafe, your main responsibilities include delivering an exceptional dining experience by guiding guests through the menu, accurately entering their orders into the POS system, serving food and drinks promptly, and ensuring guest satisfaction throughout their meal. You will also collaborate closely with your teammates to maintain service standards and manage the dining area efficiently.

To become a Server at Postino WineCafe, you should have at least one year of full-service restaurant experience, although combined industry experience is also considered. A high school diploma is preferred along with State Food Handler’s and Responsible Alcohol Service Certifications. A passion for hospitality and a positive disposition will set you apart!

Servers at Postino WineCafe can expect a flexible work schedule that includes weekdays, weekends, and holidays. Shifts may start as early as 7 a.m. and can last until 2 a.m., making it essential to have availability during peak dining hours and flexibility in your hours.

Servers at Postino WineCafe enjoy various benefits, including meal discounts, competitive wages paid weekly, flexible spending accounts, paid sick leave, a company-matched 401K, and access to medical, dental, and vision insurance. There's also the opportunity for culinary learning and development, including reimbursement for Sommelier and Cicerone certifications.

At Postino WineCafe, a positive team environment is fostered through shared values and a commitment to uplifting one another. As a Server, you'll participate in a culture that emphasizes teamwork, recognition of contributions, and the enjoyment of creating exceptional experiences together, making every shift more enjoyable.

When facing difficult customers, it’s important to remain calm and listen to their concerns. Acknowledge their feelings and look for a solution that meets their needs while adhering to restaurant policies. This approach shows that you value their experience, and can often turn a negative situation into a positive outcome.

Share a specific instance where you provided exceptional service—like creating a unique dining experience or resolving an issue effectively. Emphasize how you identified the guest’s needs and took the initiative to enhance their visit, illustrating your commitment to hospitality.

Prioritizing tasks requires organization and teamwork. I make sure to communicate with my colleagues to ensure everyone's on the same page, while also using time management to focus on immediate guest needs first, such as taking orders and delivering food, before tackling secondary tasks.

Great hospitality comes from genuine connections and attention to detail. It’s about making guests feel truly valued, being responsive to their needs, and ensuring their experience is enjoyable from start to finish. Building rapport and a welcoming atmosphere is key.

Express your admiration for Postino's values, culture, and focus on creating authentic experiences. Mention how the opportunity to grow in a supportive environment aligns with your career aspirations in the hospitality industry and your passion for delivering extraordinary service.

I believe that maintaining a positive attitude is crucial. I focus on staying organized and prioritizing tasks while communicating effectively with my team. When I remain composed and focused, it helps to create a calmer environment for both guests and staff.

I make it a habit to repeat the order back to the guest after taking it, which confirms accuracy. Additionally, I record orders promptly in the POS system and double-check as needed to minimize errors, ensuring that guests receive exactly what they've requested.

My approach to teamwork is rooted in communication and support. I believe in uplifting my team members and collaborating effectively to create a seamless service experience. Encouraging open dialogue helps us work towards common goals and ultimately enhances guest experience.

The most important quality for a Server is empathy. Understanding and connecting with guests on a personal level allows us to anticipate their needs, provide personalized service, and create memorable dining experiences that keep them coming back.

During peak hours, I focus on managing my time efficiently and keeping a level head. I remind myself to take one task at a time, support my teammates, and use stress as motivation to provide excellent service, which ultimately leads to a more enjoyable experience for everyone.