Delivery Lead

The Delivery Lead at Jetstar is responsible for managing technology project deliveries in the Customer & Corporate Technology Domain. This includes overseeing both internal and external resources to ensure projects meet their objectives and contribute to enhancing customer experiences. The role requires a strong understanding of agile methodologies and involves transitioning to value-aligned product squads, depending on delivery requirements.

To be considered for the Delivery Lead position at Jetstar, candidates should hold a Business or Technology degree and have at least 5 years of experience in project management or similar roles, particularly with large, complex projects. A solid history of managing key relationships at various organizational levels and familiarity with delivery methods like Scrum and Kanban is essential.

Jetstar is committed to the professional growth of its Delivery Leads by providing a collaborative and innovative work environment where continuous learning is encouraged. Additionally, the company supports hybrid working arrangements and offers travel benefits that enrich employees' lives while they gain valuable industry experience.

As a Delivery Lead at Jetstar, you can expect a vibrant and inclusive work culture. We believe in a friendly and passionate team environment where collaboration is key. You’ll find opportunities to engage with diverse Employee Network Groups, working alongside a team that values creativity and problem-solving to foster a supportive atmosphere.

A Delivery Lead at Jetstar may face challenges related to managing concurrent initiatives across different geographical locations and cultures. Balancing various project demands while maintaining quality standards and meeting deadlines can also be a challenge. However, strong leadership skills and effective risk management strategies will be crucial to navigating these challenges successfully.

In discussing your experience with Agile methodologies, focus on your hands-on involvement in Agile projects, specific frameworks you've utilized (like Scrum or Kanban), and examples of how this approach contributed to successful project outcomes. Highlight your ability to adapt Agile practices to the needs of your team and projects.

Explain your approach to communication and relationship-building with stakeholders. Discuss how you ensure transparency through regular updates, manage potential impacts on timelines or deliverables, and the methods you apply to address concerns proactively. Providing examples of successes in this area can bolster your response.

To foster a high-performing team, emphasize the importance of creating a culture of trust, collaboration, and continual learning. Discuss specific team-building activities you’ve implemented, how you provide constructive feedback, support individual growth, and align the team's goals with broader project objectives.

Choose a specific challenging project to discuss, detailing the obstacles faced, your role in addressing them, and the outcome. Highlight your problem-solving skills, decision-making process, and any resources or methodologies you used to guide the team towards success.

When discussing conflict resolution, detail your approach to addressing conflicts promptly, promoting open communication, and finding compromise. Describing a specific instance where you successfully resolved a team conflict can illustrate your capability in this area.

Define successful project delivery by discussing elements like meeting project timelines, budget constraints, and quality expectations. Share how you align those with customer satisfaction and team engagement to provide a holistic view of project success.

Highlight your approachable nature and the methods by which you solicit and incorporate feedback. Discuss how utilizing team insights can lead to improved planning and project execution, demonstrating that you value their opinions and foster team involvement in decision-making.

Discuss specific project management tools that you have used effectively, such as JIRA, Trello, or Microsoft Project. Highlight how these tools aid in tracking progress, managing workloads, and enhancing communication, thereby improving overall project management efficiency.

Explain your process for aligning projects with organizational strategic goals, such as conducting regular strategic reviews, collaborating with leadership to understand priorities, and continually communicating those goals to your team. This shows foresight and alignment with the company vision.

Detail your experiences with managing vendor relationships within projects. Emphasize skills in negotiation, managing expectations, and fostering productive partnerships. Cite any successful collaborations that have enhanced project delivery or outcomes as evidence of your capability.