IT Project / Application Manager - Customer Experience - job 1 of 2

The IT Project / Application Manager - Customer Experience at Red Bull is responsible for overseeing all CX applications and projects across various subsidiaries. This includes managing project planning, implementing solutions, and ensuring the smooth operation of applications by acting as the IT platform owner. The role involves vendor management, coordinating with external partners, and fostering strong relationships with internal teams to meet business requirements.

To qualify for the IT Project / Application Manager - Customer Experience position at Red Bull, candidates should have at least 4 years of professional experience in IT, ideally within an application department focused on customer experience. Familiarity with IT project and service management, CRM/CX/CDP areas, and a foundational understanding of software development and IT infrastructure are essential.

The IT Project / Application Manager - Customer Experience plays a crucial role in enhancing customer engagement by implementing innovative tech solutions that enrich fan experiences. By evaluating business requirements and aligning on integrations and sourcing, the manager helps ensure that Red Bull's technology effectively meets customer needs, leading to higher satisfaction and loyalty.

According to the collective agreement, the minimum salary for the IT Project / Application Manager - Customer Experience at Red Bull starts at EUR 2,303 gross per month. However, the attractive compensation package is significantly above this amount, reflecting our commitment to market-oriented salaries and employee satisfaction.

Successful candidates for the IT Project / Application Manager - Customer Experience position at Red Bull should possess strong analytical and conceptual skills, as well as effective communication abilities. A collaborative and self-motivated personality is paramount, along with a structured way of working and a solution-oriented mindset to drive projects and improve customer experiences.

When asked about your experience with IT project management, be specific about the types of projects you've led or been involved in. Highlight your ability to assess requirements, create timelines, and manage resources. Mention any project management tools you are familiar with and how you used them to ensure project success.

Discuss your approach to building relationships with external vendors or partners. Emphasize the importance of clear communication, setting mutual goals, and regular updates. You can also mention successful projects where collaboration played a key role in achieving results.

To answer this question, outline your strategies for monitoring budgets and schedules, such as using tracking tools, regular check-ins, and adjusting plans when challenges arise. Provide examples from past experiences to demonstrate your ability to keep projects on track.

Describe your process for managing changes in project requirements, including how you assess the impact of changes and communicate with stakeholders. Highlight your flexibility and problem-solving skills, as well as any tools you use to manage changes effectively.

Discuss the importance of metrics and feedback mechanisms to assess customer experience. Share how you gather data on customer satisfaction and engage with users for insights. Mention any experience you have in implementing improvements based on feedback.

Explain your prioritization strategy, such as using frameworks like the Eisenhower Matrix or Agile methodologies. Emphasize how you evaluate urgency versus importance and allocate resources effectively to ensure critical tasks are completed first.

Articulate your understanding of CRM, Customer Experience, and Customer Data Platforms. Talk about how these principles shape project management and customer engagement. Relate your knowledge to practical applications or previous work experiences.

Mention specific project management tools you have experience with, explaining why they are your preferred choice. Discuss features that enhance your efficiency, such as task tracking, collaboration capabilities, and integration with other software.

Highlight strategies you use to build a collaborative team culture, such as regular team meetings, open communication channels, and encouraging participation in decision-making. Describe how you motivate team members and resolve conflicts.

When answering this question, share your passion for technology and customer experience, as well as your admiration for Red Bull's innovative approach. Relate your career goals and values to the company's mission, showing why you are a great fit for the role.