Advisor, Business Process Management

Job Description

Advisor, Business Process Management 

Office of the CAO- Strategy & Transformation 

Status: Regular Full Time

Salary Range: $110,870-$138,589 per annum plus comprehensive benefits

Work Mode: Hybrid *see below for more details about this work mode. 

Location: 10 Peel Centre Drive, Brampton

Hours of work: 35 hours per week 

Transform the Future of Service Delivery as the Advisor, Business Process Management/Continuous Improvement!

Step into a leadership role where you will drive groundbreaking change, shape strategic decisions, and directly impact service delivery and organizational efficiency. As the Advisor, Business Process Management/Continuous Improvement, you will lead high-impact initiatives that optimize client satisfaction, streamline operations, and deliver significant cost savings, all while reducing the tax burden on the community.

Reporting to the Manager of Strategy and Corporate Performance, and working closely with the Executive Leadership Team (ELT), you’ll be at the forefront of embedding a culture of continuous improvement across the entire Region. You will craft and implement a cutting-edge Continuous Improvement (CI) strategy, lead Lean Six Sigma (LSS) training programs, and execute process improvement projects that transform how services are delivered.

Your expertise will be pivotal in resolving complex business process challenges, guiding leadership decisions, and influencing both internal teams and external stakeholders to deliver results that matter. You will be a change agent—driving efficiencies that have the potential to save millions, while ensuring that every department and program is aligned with the Region’s strategic vision and goals.

If you’re a dynamic leader passionate about making lasting, strategic impact through innovation, process optimization, and transformative leadership, this is your opportunity to leave your mark and shape the future of the Region.

Join us—be bold, think big, and help shape a better tomorrow.

What You’ll Need:

• Six Sigma Black Belt
• A university degree in Business, Public Administration, Engineering, or something equally impressive!
• 8+ years of experience leading quality and continuous improvement, driving impactful initiatives.
• Hands-on experience in a project environment, and a solid understanding of project management.

(If you’ve got a mix of education and experience, we’re all ears!)

What Makes You Stand Out:

• You’re a master of organizational change management – you know how to get people on board with fresh ideas!
• You’re a process improvement pro with a toolbox full of Lean, Kaizen, and Six Sigma tricks.
• You have a knack for influencing without authority and know how to rally stakeholders and get their buy-in (and even convince them to try new approaches).
• You’ve got top-notch negotiation, consultation, and facilitation skills – and you’re not afraid to use them with all levels of government.
• You're all about diversity, equity, and inclusion – continuously learning, modeling inclusive behavior, and tackling bias head-on.

Nice Bonus Points:

• If you’ve got certifications like ASQ Organizational Excellence even better!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

We’ve got you covered — because we know happy, healthy people do their best work! 🎉

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.