Staff Product Designer (Remote in North Carolina)

The Staff Product Designer at Rocket Lawyer will lead design initiatives, define and execute the design vision in collaboration with cross-functional teams, conduct user research, and create high-quality user experiences. You'll also mentor junior designers and continuously drive the UX strategy, ensuring that our digital solutions are both innovative and user-friendly.

To qualify for the Staff Product Designer position at Rocket Lawyer, candidates should have over 9 years of product design experience, a strong portfolio of design work, and expertise in end-to-end UX. Proficiency in design tools such as Figma or Adobe Creative Suite is essential, along with excellent storytelling and collaboration skills.

A Staff Product Designer at Rocket Lawyer enhances the customer experience by designing intuitive interactions and workflows, ensuring our services are accessible and easy to use. They work closely with Legal Pros and leverage AI to create innovative solutions that address customer needs in navigating legal challenges.

A typical day for the Staff Product Designer at Rocket Lawyer involves collaborating with product managers and engineers to define design strategies, leading ideation sessions, conducting user research, and developing design prototypes. Additionally, they mentor team members and present design concepts to stakeholders, while fostering a culture of design excellence.

Rocket Lawyer provides comprehensive health plans, unlimited PTO, competitive salaries, and several other perks like life insurance, 401k matching, fertility assistance, and access to mental health resources. Employees also get free access to Rocket Lawyer's legal document library, making it easier to navigate their legal needs.

When discussing your design process, outline your approach to research, ideation, prototyping, and user testing. Mention how you collaborate with cross-functional teams to gather insights and refine your design solutions. Highlight your ability to pivot based on user feedback while ensuring alignment with business goals.

It’s important to draw a connection between user needs and business objectives. During interviews, explain your method for conducting user research to identify needs and how you use data to drive design decisions that fulfill both user satisfaction and business metrics.

Discuss any involvement you've had with creating or managing design systems, including how those experiences have improved design consistency and efficiency. Highlight specific examples where you identified reusable components that positively impacted product design.

Feedback is a valuable part of the design process. Describe your approach to receiving feedback, how you assess its relevance, and the steps you take to implement constructive criticism. Emphasize openness and collaboration with team members as fundamental to achieving the best outcomes.

Talk about your familiarity with various design tools like Figma, Sketch, or Adobe Creative Suite and explain why you prefer certain tools based on their functionality, ease of collaboration, and how they support your design workflow. Make sure to demonstrate your adaptability in using different tools as needed.

Share a specific project that highlights your collaboration skills, detailing how you liaised with product managers, engineers, and other stakeholders. Discuss the project objective, how you integrated feedback from different functions, and the impact this collaborative effort had on the final design.

Outline your methods for user research, such as surveys, interviews, and usability testing. Explain how you analyze research results to inform design decisions and ensure your designs solve real user problems effectively.

Consistency in design is crucial. Discuss your approach to maintaining design standards across platforms, including how you evolve and contribute to design systems. Mention your use of style guides or documentation to ensure all team members adhere to the established design language.

Present a specific challenge you faced in a project, explaining the problem, your approach to finding a solution, and the successful outcome. This showcases your problem-solving skills and ability to work through complex design issues effectively.

Demonstrate your commitment to professional growth by discussing how you keep abreast of design trends, such as attending workshops, participating in online courses, or following influential design blogs. This shows your desire to continually evolve your skills and knowledge.