As a Part-Time Retail Ambassador at Rothy's in Newbury, your key responsibilities will include delivering an exceptional customer experience, managing all day-to-day customer interactions, and supporting the Retail Manager and Assistant Manager with operational tasks. You’ll need to develop a deep understanding of our products and actively connect with customers to enhance their shopping experience while fostering community connections.

To join Rothy's as a Part-Time Retail Ambassador, it's generally preferred that you have 1-3 years of retail or customer-oriented experience. You'll also need excellent people skills, a keen attention to detail, and a passion for our brand and sustainability. Being self-motivated and able to problem-solve quickly will also set you apart in this dynamic environment.

Rothy's supports its Part-Time Retail Ambassadors through a variety of benefits including wellness and commuter programs, paid time off, and a fantastic employee discount program. We focus on building a strong community within our team, valuing every team member’s contribution and ensuring a work environment that thrives on inclusiveness and sustainability.

A Part-Time Retail Ambassador at Rothy's is expected to work a minimum of 16 hours a week, with flexibility to work weekends, evenings, and holidays. We believe in accommodating our staff's schedules while maintaining the store's operational hours to meet customer expectations, which can lead to a well-rounded work-life balance.

To succeed as a Part-Time Retail Ambassador at Rothy's, you need excellent interpersonal skills, keen attention to detail, and an eagerness to learn about our product offerings. The ability to create a welcoming atmosphere, manage customer feedback effectively, and meet team sales goals will also contribute to your success in this role.

Discuss specific retail roles you’ve held, emphasizing any customer service accomplishments that align with Rothy’s mission. Mention your capability to create memorable shopping experiences and how your experiences will enhance your ability to serve at Rothy’s.

You should share a specific instance where you successfully resolved a customer’s issue. Highlight your communication skills and ability to remain calm under pressure, indicating your commitment to maintaining Rothy's high standards of customer service.

Articulate your understanding of sustainability, perhaps aligning it with Rothy's practices. Share ways you can engage customers in conversations about the positive environmental impact of selecting sustainable products and how it can resonate with their values.

Express your commitment to continuous learning and awareness of store operations. Suggest maintaining a routine of revisiting product info and participating in team training sessions to build your expertise and better serve Rothy's customers.

Discuss methods like hosting events, using social media platforms for outreach, and direct engagement with customers in-store. Emphasize your enthusiasm for building relationships and creating loyalty among the customer base.

Explain your techniques for identifying customer needs and recommending suited products. Mention using upselling and cross-selling methods to drive sales while providing exceptional customer service.

Describe your strategic approach to prioritizing customer service needs, stocking tasks, and communication with team members. Share specific examples of how you’ve managed time and tasks effectively in past roles.

Reflect on what draws you to retail, emphasizing personal connections with customers and the satisfaction of contributing to their positive experiences. Show how this aligns with Rothy’s customer-focused culture.

Be prepared to explain how you would reassure the customer by offering alternatives, providing an expected restock date, or placing a special order. Emphasize your problem-solving skills in maintaining customer satisfaction.

Share your passion for Rothy's mission, products, and values. Talk about your admiration for the company's approach to sustainability and how you envision contributing positively to the brand as a Retail Ambassador.