Senior Trial Success Manager - job 1 of 2

The Senior Trial Success Manager at Samsara is responsible for developing customized trial project plans tailored to the specific needs of prospective customers. This role includes ensuring accountability across internal and external teams regarding trial milestones and deadlines, acting as a subject matter expert in change management, and leading strategy sessions to unblock deals. Additionally, the TSM coordinates with cross-functional teams to gather resources and updates stakeholders on trial progress.

To be successful as a Senior Trial Success Manager at Samsara, candidates should have at least 6 years of experience in client-facing roles, particularly with larger Enterprise clients. A Bachelor’s degree is required, along with strong project management skills and expertise in change management, communication strategies, and risk mitigation. Experience in SaaS or technology environments is preferred.

The Senior Trial Success Manager contributes to sales success at Samsara by driving trial conversions and fostering long-term customer adoption. By developing tailored trial plans and ensuring effective communication among stakeholders, the TSM helps clients recognize the value of Samsara's solutions, leading to increased sales success in the Enterprise segment.

Essential skills for the Senior Trial Success Manager position at Samsara include strong organizational and multitasking abilities, exceptional communication skills for conveying complex ideas, and a problem-solving mindset. Candidates should also possess adaptability and the ability to manage various stakeholders across different teams while delivering results.

Yes, the Senior Trial Success Manager position at Samsara is offered as a remote role for candidates residing in the US, with some geographical restrictions. This allows team members the flexibility to work from various locations while contributing to Samsara's mission.

To effectively manage multiple trials, I prioritize tasks by assessing deadlines and impact, utilizing project management tools to keep track of progress across all trials, and regularly communicating with teams to ensure alignment and address any blockers promptly.

In a previous role, I successfully managed a trial for a large enterprise client by first understanding their specific needs and developing a detailed project plan. I coordinated cross-functional resources and held regular check-ins to address issues, resulting in a 90% trial conversion rate.

I establish clear communication protocols at the start of each trial, setting expectations for updates and feedback loops. Regular updates through meetings and summary reports help keep all stakeholders informed and engaged throughout the process.

When facing challenges during a trial execution, I assess the situation to identify the root cause and work collaboratively with the team to develop a solution. Maintaining open communication fosters trust and allows us to pivot as needed to keep the trial on track.

Customizing trial plans involves deep engagement with clients to identify their goals and success criteria. I collaborate with the account team to devise tailored objectives that align with their specific operational challenges and desired outcomes.

Change management is crucial, as it prepares clients for new processes and tools. I employ strategies that enhance user adoption and minimize resistance by providing relevant training, addressing concerns proactively, and reinforcing the value of the solutions being trialed.

I measure trial success by evaluating client feedback, assessing whether success criteria were met, tracking engagement levels, and reviewing the conversion rates into long-term contracts. Analyzing this data helps refine our approach for future trials.

I focus on building strong relationships with internal teams by engaging them early in the process, clarifying the trial's significance to overall business goals, and demonstrating how supporting the trial can lead to increased sales and customer satisfaction.

In my experience, proactively identifying potential risks and formulating mitigation strategies is essential. I regularly conduct risk assessments at various stages of the trial and ensure that team members are aware of potential obstacles while keeping the lines of communication open.

I stay updated by engaging in continuous learning through industry webinars, networking with peers, and subscribing to relevant publications. This knowledge helps anticipate market shifts and adapt our trial strategies accordingly.