Enterprise Customer Success Manager - California

As an Enterprise Customer Success Manager at Seesaw, your primary responsibilities include managing a portfolio of our largest district partnerships, leading consultative meetings with key stakeholders, and implementing strategic accounts strategies. You will focus on ensuring the full utilization of Seesaw’s tools, driving renewal and expansion processes, and identifying opportunities for growth. This role is critical to our goal of delivering unparalleled value to educators.

To qualify for the Enterprise Customer Success Manager position at Seesaw, candidates should have a minimum of three years of experience in a customer-facing role that carries quota responsibilities. A background in educational technology is highly preferred, as is experience managing the full customer lifecycle. Candidates should also demonstrate adaptability and the ability to thrive in a dynamic work setting.

Seesaw places a high value on professional development for its employees, including Enterprise Customer Success Managers. You’ll have access to a dedicated stipend for professional growth, allowing you to engage in courses, workshops, or resources that enhance your skills and knowledge in customer success and educational technology.

The annual base salary for the Enterprise Customer Success Manager position at Seesaw ranges from $84,000 to $95,000. Additionally, this role includes commission eligibility and is part of a comprehensive compensation package that values work-life balance while giving significant importance to employee well-being.

Seesaw offers a robust benefits package for its Enterprise Customer Success Managers, including Medical/Dental/Vision coverage, a 401k match, flexible paid time off, and stipends for technology and home office setups. Various unique perks like Mindfulness First Fridays and volunteer days reflect our commitment to employee well-being and maintaining a diverse and inclusive workplace.

Highlight your ability to manage competing priorities by discussing specific tools or methods you use for task management, such as prioritizing based on urgency and impact on customer relationships, while also adhering to deadlines.

Provide an example of a strategy that increased customer engagement. Discuss the planning process, the execution steps, and how you measured success, emphasizing hands-on involvement and positive responses from educators.

Discuss your approach to maintaining a calm and constructive tone during challenging discussions. Emphasize active listening, empathy, and finding common ground to reach mutually beneficial outcomes.

Explain the key performance indicators you believe are important, such as account growth, customer satisfaction scores, or renewal rates. Stress the importance of data-driven decision-making in your role.

Share your strategy for engaging with the customer to understand their concerns and needs. Highlight the importance of open dialogue, potential solutions, and working towards a compromise that retains their business.

Discuss your experience communicating customer feedback to cross-functional teams. Explain how you collaborate with product and engineering teams to showcase themes in feedback that could guide product enhancements.

Discuss your relevant background, such as your understanding of K-12 education, previous roles in EdTech, and specific projects that underline your capability to operate effectively within this industry.

Provide a narrative of a situation where your proactive engagement, tailored solutions, or exceptional service led to a notable success story, resulting in a strengthened partnership.

Detail your techniques for nurturing client relationships, whether through regular check-ins, personalized communications, or educational content, emphasizing your commitment to ongoing support.

Articulate your passion for education and technology, your belief in Seesaw’s mission, and how your skills and values align with the company's objectives, showcasing your enthusiasm for making a difference.