Receptionist- The Village at Sherman Oaks

As a Receptionist at The Village at Sherman Oaks, you'll be the face of our community, greeting visitors and assisting residents with their needs. Your primary duties will include answering incoming phone calls, monitoring entry security, directing visitors to sign in, and helping with general office tasks such as data entry and maintaining office supplies. This role is essential for ensuring a welcoming and organized environment.

To become a Receptionist at The Village at Sherman Oaks, a high school diploma or GED is required. Additionally, we prefer candidates with 1-3 months of related experience or training. It's a great opportunity for those eager to work in a supportive role within a senior living community, where your skills can make a real difference.

As a Receptionist at The Village at Sherman Oaks, you will work part-time on weekdays, specifically Wednesdays and Thursdays, and weekends on Sundays. The primary shift is from 11 PM to 7 AM, though flexibility is key since you may need to cover other shifts such as 7 AM to 3 PM or 3 PM to 11 PM if hired.

At The Village at Sherman Oaks, we encourage our Receptionists to grow their skills and experience within the senior living industry. With over 30 years of commitment to excellence, Senior Resource Group provides an engaging environment that focuses on innovation and quality service. Regular training and a supportive team culture enable employees to develop their professional paths while making a difference in residents’ lives.

A successful Receptionist at The Village at Sherman Oaks embodies an outgoing personality, a pleasant demeanor, and strong communication skills. Your ability to maintain a friendly, courteous attitude while handling a variety of tasks—like greeting visitors, answering calls, and assisting residents—will create a welcoming atmosphere essential for our community.

Handling difficult visitors requires calmness and professionalism. First, listen actively to their concerns, validate their feelings, and try to offer a solution or escalate the issue if necessary. Show patience and empathy, reflecting The Village at Sherman Oaks’ dedication to exceptional service.

Prioritizing tasks in a busy reception area involves assessing urgency—greeting visitors and answering calls usually takes precedence. I would also create a to-do list to keep track of office tasks, ensuring that critical duties are handled promptly while still providing excellent service to residents and guests.

To manage stress in a fast-paced environment like The Village at Sherman Oaks, I focus on staying organized and calm. Techniques like deep breathing, taking short breaks when possible, and maintaining a positive attitude help keep stress levels down while ensuring I remain focused on delivering exceptional service.

Ensuring confidentiality is crucial, especially in a senior living community like The Village at Sherman Oaks. I adhere strictly to privacy policies, refrain from discussing sensitive information outside of necessary contexts, and secure any documents or electronic records to protect residents’ privacy.

If I witnessed a safety issue at The Village at Sherman Oaks, my first step would be to assess the situation and ensure the safety of residents and visitors. Depending on the issue, I'd report it to management immediately, following the proper protocols to ensure swift action is taken to resolve it.

Handling multiple phone lines while assisting visitors requires strong multitasking skills. I prioritize greeting in-person visitors first, while courteously placing callers on hold if necessary. Ensuring each guest feels valued is essential, so I would keep track of each interaction and follow up promptly with all parties involved.

My motivation to provide excellent customer service stems from a genuine desire to help people and create positive experiences. Knowing that my role as a Receptionist at The Village at Sherman Oaks can significantly impact residents’ day-to-day life inspires me to go above and beyond in my service.

Maintaining a positive attitude during late night shifts involves focusing on the rewarding aspects of the job and finding ways to stay energized. I listen to uplifting music during quieter moments, engage with residents and visitors thoughtfully, and remind myself that my contributions are essential for creating a welcoming environment.

To keep track of incoming calls and messages, I use a combination of phone system features, note-taking tools, and digital organization apps. The ability to take clear notes and document messages efficiently ensures I can follow up appropriately and maintain excellent communication with both residents and staff at The Village at Sherman Oaks.

I want to work as a Receptionist at The Village at Sherman Oaks because I admire the company's commitment to creating a loving and innovative environment for seniors. I am excited about the opportunity to bring joy into residents’ lives through my role and to be part of a dedicated team that makes a meaningful impact every day.