Solutions Consultant (Spanish speaker)

About the role

As a Solutions Consultant, you will play a crucial role in helping our customers unlock the full potential of Trengo’s AI-powered platform. By providing expert guidance, you will ensure seamless integration with their existing tools and maximize the value they gain from our solutions.

In this role, you will be part of the Customer Experience department and will also collaborate closely with the Sales and Onboarding teams to scope, design, and execute projects that require technical expertise and a deep understanding of business needs. Your work will directly contribute to customer acquisition, retention, and expansion by enabling customers to effectively leverage AI-driven automation and integrations in a scalable way.

About Trengo

We believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build an AI-powered customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

What your role looks like

You will: 

• Lead technical scoping sessions with customers to understand their requirements and propose scalable solutions.

• Translate business pains into Trengo features, use cases, and value-added solutions.

• Guide customers through the implementation of complex workflows, integrations, and automation within Trengo.

• Act as the go-to technical expert, supporting both customers and internal teams.

• Work closely with our Technical Support to execute solutions or resolve technical issues efficiently.

• Develop best practices and scalable workflows to enhance the overall customer experience.

What you can bring to the table

• 2+ years of experience in Sales or Customer Success within a SaaS environment.

• 1+ year of experience in a technical role (e.g., Solutions Engineering, Pre-Sales, Technical Consulting).

• Experience with APIs, Webhooks, and third-party integrations.

• Experience with AI-powered solutions and their application in customer communication.

• Strong problem-solving skills with the ability to translate technical concepts into business value.

• Strong project management skills, with the ability to collaborate with multiple stakeholders.

• Highly collaborative attitude, with a hands-on mindset and ownership mentality.

• Fluent in English and Spanish (additional languages are a plus).

Nice-to-have:

• Experience with scripting and coding.

• Experience with helpdesk, ticketing, or messaging platforms.

• Prior experience working with customer engagement AI solutions.

What we offer

This is what we carefully prepared for you:

• Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4/5).

• We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.

• Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.

• An education budget to feed your curiosity and 2 extra days off for your courses or conferences, if needed.

• 28 vacation days to rest, have fun, and travel as you wish. But, every once in a while, we also like to do it together. The last time, we went on an amazing trip to Valencia!

• Internet and phone allowance every month!

• Fancy learning Dutch? We also offer Dutch courses for our international employees!

• When you work from our beautiful office: you can bet we have delicious warm lunches together prepared by our workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.

Our culture & values

At Trengo, our culture is shaped by four core values that guide who we are and how we work:

We are dynamic – We enjoy experimenting boldly and adapt quickly to deliver value.

We are future-proof – We embrace new technologies to work smarter and amplify our impact.

We all own it – We drive success as a team and hold ourselves equally accountable.

We are open – We treat everyone with respect, regardless of our differences.