Director, Learning Business Partner – WW Industry, Partners, GTM

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Director, Learning Business Partner - WW Industries, Partners, GTM, is a key thought partner for the WW Industry, Partners and GTM leaders to create and implements data-driven learning strategies to boost sales and go-to-market performance. Working closely with WW Industry, Partners and GTM leaders as a trusted partner, you will help identify priorities, address performance gaps, and deliver impactful learning solutions aligned with company goals.

Key Responsibilities:

· Strategic Partnership: Partner with WW Industry, Partners, and GTM leadership to develop learning strategies that align with key business objectives.

· Intake: Discover and scope business challenge and form a hypothesis for learning strategy solution.

· Cross-Functional Collaboration: Work with Sales, Global Learning & Development, Marketing, Sales Operations, and Human Resource on learning strategy priorities.

· Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical learning strategies.

· Unify Strategy: Harmonize and scale Industry, Partner and GTM enablement learning strategies where possible.

· Data analysis: Collect, analyze, and interpret data to identify trends and support decision-making on learning strategies.

· Program Design & Deployment: Work with the program team to design and deploy learning programs to improve Industry, Partner and GTM business objectives.

· Adoption: Evaluate, mitigate and report out on learning strategy performance and impact.

· Program improvement: Collect stakeholder feedback and identify opportunities to optimize learning to improve sales efficiency and productivity.

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 
• 8+ years in sales enablement or related fields, preferably in high-growth environments with knowledge of sales methodologies and pipeline management.
• Executive Presence: Experience collaborating with senior sales leaders to drive business impact.
• Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement.
• Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts.
• Sales/GTM Acumen: Proficient in sales methodologies (value & consultative) and Sales/GTM KPIs.
• Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
• Conflict resolution: Ability to mediate between business requirements and multiple stakeholders.
• Change management: Capability to manage the transition process when implementing new knowledge, skills and behaviors.
• Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately.
• Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals.
• Technical aptitude: Familiarity with sales analytics tools (dashboards, CRM, pipeline, etc.) to provide actionable insights that inform sales learning strategies.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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