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Partner Account Manager - job 1 of 4

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS/EMEA/APJ).
Direct/align partner’s investment in ServiceNow with areas of greatest opportunities. Aligns partner’s corporate mission and goals with the people, programs and resources at ServiceNow. Ensure alignment with ServiceNow’s Partner Industry Solutions strategy and, where applicable, Service Provider programs.
Accelerate Workflow and Now Platform “Practice” growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency, and Customer Success.
Drive regular partner cadence including pipeline reviews, operational excellence, QBR’s and EBC’s to drive partner and ServiceNow executive alignment
Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
Collaborate with Marketing teams on both sides to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Develop & Maintain Standard Operating Procedures (Business Planning Guides, Enablement Journeys etc.)
Effectively coach & enable partners both remotely and face to face as needed
Communicate Partner Programs’ Requirements & Benefits across the ecosystem
Provide Day-to-Day Management of Partner Ecosystem
Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed
Conduct Quarterly and Bi-annual Business Reviews
Develop Partner Business Case + Program Roadmaps
Articulate investment areas needed to both enter and progress through the partner program
Execute Remediation Plans
Enhance & Manage Partner Portal and Other Systems
Work Towards Partner Revenue Goals through Teaming & Subcontracting
Build and Maintain Relationships Between the PDC and the Partner ecosystem
Participate in Marketing Events
Approximately 10% travel

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$85000 / YEARLY (est.)

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$70000K

$100000K

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What You Should Know About Partner Account Manager, ServiceNow

Are you ready to play a pivotal role in redefining how organizations operate with cutting-edge technology? As a Partner Account Manager at ServiceNow, based in the vibrant Ark Mori Building in Tokyo, Japan, you will be at the forefront of our mission to empower over 8,100 customers globally. Your primary focus will be on building strong partner practices through strategic account planning and business development. You'll work closely with our partners to enhance their capabilities and ensure successful project deliveries by leveraging the incredible power of the Now Platform. You’ll be driving growth through effective capacity planning and setting achievable partner targets while collaborating across various teams to ensure alignment with ServiceNow’s strategic goals. In this dynamic role, you will conduct regular assessments of the partner ecosystem, focusing on health metrics and progress tracking. You will also engage in planning joint demand generation initiatives alongside marketing teams, ensuring we elevate our partners’ success rates. With your experience in integrating AI into business processes, articulating investment opportunities, and navigating effortless communication across the ecosystem, you will help elevate our partners and boost their sales effectiveness. If you possess a passion for technology and a knack for relationship-building, this could be the perfect role for you. Join us at ServiceNow, and together, let’s make the world work better for everyone. Don’t worry if you don’t meet every requirement. We embrace uniqueness and welcome diverse backgrounds, so don’t hesitate to apply!

Frequently Asked Questions (FAQs) for Partner Account Manager Role at ServiceNow

What are the primary responsibilities of a Partner Account Manager at ServiceNow?

As a Partner Account Manager at ServiceNow, your primary responsibilities include building partner practices through strategic business planning and account management. You will focus on growth by driving the partner ecosystem, managing stakeholder communication, and conducting regular assessments of partners’ performance. Additionally, you will be responsible for developing joint go-to-market plans and ensuring alignment with ServiceNow's strategic objectives.