Client Service Technician I

As a Client Service Technician I at SGS, your main responsibilities include handling and receiving client samples, entering pertinent information into the LIMS system, facilitating the release of samples to Operations for analysis, and tracking sample retention. You will monitor client submissions, identify discrepancies, and maintain records. Your role is essential in ensuring the Quality Management System is upheld in accordance with ISO 17025 standards, which makes you pivotal in maintaining quality services.

To apply for the Client Service Technician I role at SGS, you need a high school diploma along with 0-2 years of experience in a related field. We're looking for individuals with effective problem-solving skills, as well as strong written and verbal communication abilities. Basic experience with Microsoft Word and Excel is also required, as these tools are essential for entering and managing sample data efficiently.

While previous experience in a related field is preferred, SGS is open to candidates with less experience who demonstrate strong communication skills and a willingness to learn. The Client Service Technician I role is ideal for recent graduates or individuals looking to start their career in client services within the testing and certification sector.

SGS prioritizes the growth of its employees. As a Client Service Technician I, you'll receive training and mentorship to help you understand the testing and certification processes, improve your technical skills, and discover opportunities for promotion within the company. With a workforce of over 99,600 professionals, there are many avenues for career advancement at SGS.

At SGS, you can expect a dynamic and inclusive work environment where collaboration and respect are paramount. The atmosphere is fast-paced, allowing for interaction with various departments. SGS is committed to fostering an environment where diversity is celebrated and all employees feel valued, which contributes to innovative solutions and a sense of teamwork.

When answering this question, highlight your passion for working in the testing and certification field and how SGS's commitment to quality and integrity aligns with your career aspirations. Mention specific aspects of SGS that attracted you, such as its global impact and employee culture.

Discuss your organizational skills and experience with managing multiple responsibilities. Emphasize your ability to use tools like LIMS to track samples and how you communicate effectively with teammates to ensure everyone is on the same page regarding priorities.

Share a structured approach for identifying discrepancies, such as verifying sample details against the submission forms and communicating with clients or team members to resolve issues promptly. Showcase your problem-solving skills and attention to detail.

If you have experience, provide specific examples of how you've utilized LIMS in previous roles. If not, express your eagerness to learn and your familiarity with similar software programs, emphasizing your adaptability and tech-savviness.

Share your understanding of ISO 17025 standards and express your commitment to quality through diligence in sample handling and data entry. Describe how you keep meticulous records and consistently aim for accuracy in your work.

Highlight your proactive communication style, including regular check-ins with team members and open dialogue about project progress. Mention any specific tools or methods you use to keep communication clear and effective.

Use the STAR method (Situation, Task, Action, Result) to describe a relevant situation. Focus on your critical thinking skills and your ability to work under pressure while explaining the outcome positively.

Discuss your attention to detail and systematic approach to data entry. Mention any specific techniques you employ, such as double-checking entries or keeping a checklist, to ensure you minimize errors.

Highlight qualities such as strong communication skills, attention to detail, effective problem-solving, and a team-oriented mindset. Emphasize your understanding that strong client relationships and adherence to quality standards lead to success in this role.

Express your willingness to grow within SGS, mentioning specific departments or roles you hope to transition into. Discuss how the experiences and knowledge gained as a Client Service Technician I will serve as a solid foundation for your future career in the testing and certification industry.