Account Executive - Italian Speaking (EMEA)

As an Account Executive - Italian Speaking at Silktide, you'll be at the forefront of our sales expansion efforts within the Italian market. Your responsibilities include identifying potential customers through research and outbound efforts, running engaging product demos, tailoring presentations to meet the specific needs of prospects, managing multiple deals at various stages of the sales cycle, and skillfully handling pricing discussions and contract negotiations. You will also self-source your prospects and close deals to meet or exceed quotas, making you a vital part of our growth journey in the EMEA region.

To be considered for the Account Executive - Italian Speaking position at Silktide, candidates should have 1-3+ years of sales experience, preferably within a SaaS environment. Proficiency in English and Italian is essential, as you'll need to communicate effectively with clients and prospects. Additionally, having strong verbal and written communication skills, the ability to convey complex information clearly, and a proactive approach to problem-solving will set you apart. A genuine passion for technology and the drive to excel in a fast-paced environment are also key attributes we look for.

At Silktide, the sales process for an Account Executive - Italian Speaking involves several steps that are designed to streamline interactions with potential clients. Initially, you'll rely on research and inbound leads to identify prospects. Once you've made contact, you'll run engaging virtual or in-person demos to showcase our software's value. From there, you'll tailor your presentations to address the unique needs of each client, manage the sales cycle efficiently, and handle negotiations and objections. Once you secure agreements, you’ll close deals to meet or exceed quotas, contributing significantly to the company's growth in the Italian market.

New Account Executives - Italian Speaking at Silktide receive comprehensive training on all aspects of our business and products. This training covers crucial topics such as accessibility, user experience, SEO, and more. You'll be equipped with the knowledge and skills needed to engage clients knowledgeably and confidently. Silktide believes in investing in our team's development, ensuring you have the resources to thrive in your role and ultimately contribute to our overall mission of making the web more accessible.

The company culture at Silktide is open, innovative, and supportive. As an Account Executive - Italian Speaking, you'll be encouraged to share your ideas and contribute to discussions about the projects and products we work on. Team members maintain Slack journals to document their thoughts, work, and innovations, ensuring everyone's voice is heard. This culture empowers you to take the initiative in your role and fosters an environment where you can make a real impact while also collaborating with colleagues who share your passion for technology and web accessibility.

When discussing your selling strategy as an Account Executive, emphasize your ability to adapt your approach based on individual client needs. Highlight your focus on understanding the prospect's pain points and tailoring your presentation accordingly, as well as your strengths in relationship building and maintaining ongoing communication. You may also want to discuss specific tactics you use during negotiations or how you handle objections, showcasing your ability to close deals effectively.

When faced with a hesitant prospect, it's vital to actively listen to their concerns and identify the root cause of their hesitation. Demonstrate your problem-solving skills by addressing their specific objections with relevant information and reassuring them of the software's value. Share success stories or testimonials from other satisfied clients to build trust, and remain patient while guiding them towards a decision that aligns with their needs.

In your response, detail a specific sales deal, including context, the client’s needs, and the methods you employed to close it. Discuss any challenges you faced and how you overcame them. This not only showcases your sales skills but also your perseverance and ability to adapt to different scenarios in the sales process. Use quantifiable results to demonstrate the success and share any lasting relationships built as a result of the deal.

When answering this question, highlight your experience in preparing for and conducting product demos. Discuss how you tailor each demo to address a prospect’s specific needs, and share your approach to engaging clients and making the presentation interactive. You might also mention how you handle questions during demos, ensuring you create a positive learning environment while showcasing the value of the product.

A great answer involves discussing your methods for keeping up with industry news, such as subscribing to relevant publications, attending webinars and conferences, and participating in professional groups. Mention specific resources you rely on to learn about market trends and competitor strategies, as this demonstrates your commitment to understanding the landscape in which Silktide operates, which can positively impact your sales approach.

Describe how you view teamwork as essential in achieving sales goals. Share examples of how collaborating with colleagues, like leveraging insights from the marketing team or seeking feedback from peers, has enhanced your sales efforts. This demonstrates your ability to work well within Silktide’s collaborative environment and align with the company's culture of innovation and open communication.

When answering this question, emphasize your organizational skills and mention specific strategies for prioritizing tasks, such as using CRM tools to monitor leads and deals. Discuss how you assess the urgency and importance of tasks and maintain flexibility to adjust priorities based on changing situations. This showcases your ability to manage time effectively, an essential skill for any successful Account Executive.

Focus your answer on a specific experience where you encountered a conflict with a client and the steps you took to resolve it. Highlight the importance of active listening, empathy, and communication in that situation. Discuss the outcome and how the resolution strengthened the relationship, demonstrating your commitment to customer satisfaction, a vital quality for an Account Executive at Silktide.

Share your motivation for a career in technology and sales by discussing specific experiences or influences that sparked your interest. Describe how you enjoy the challenge of solving client problems through technology and appreciate being a part of an industry that continually evolves. This personal connection will help showcase your enthusiasm for the field, a quality that aligns well with Silktide's innovative mission.

Discuss your strategies for self-sourcing prospects, such as networking, leveraging social media, and conducting research on relevant industries. Explain how you identify potential leads and prioritize outreach based on their qualifications. This not only shows your proactive approach but also aligns well with the expectations for the Account Executive role at Silktide, where self-sourcing is an integral part of the sales process.