Talent Pool - Account Manager (German Speaking)

As an Account Manager at Slasify, you will be responsible for developing trusted advisor relationships with clients, ensuring timely deliveries of solutions, onboarding and offboarding clients, preparing monthly reports, and collaborating with various teams to address client needs. Your role will revolve around maintaining customer satisfaction and growing client relationships.

To qualify as a Talent Pool - Account Manager at Slasify, candidates should have a minimum of 2-3 years of experience in client-facing roles, fluency in both German and English, familiarity with the local regulations in Germany, and strong organizational skills. Previous experience with CRM systems and project management tools is also beneficial.

Slasify supports its remote Account Managers by offering flexible working hours, unlimited holidays, and a laptop buy-back policy. This ensures that team members have a great work-life balance while being part of a collaborative and supportive work environment spread across various countries.

The organizational culture at Slasify is dynamic and inclusive, emphasizing collaboration, innovation, and a strong commitment to customer satisfaction. Account Managers are encouraged to adopt a go-getter attitude, utilize their problem-solving skills, and work independently while contributing to a thriving team environment.

At Slasify, Account Managers have ample opportunities for career advancement. As part of our talent pool, you'll be considered for future roles as the company grows. The dynamic environment encourages continuous learning and skills enhancement, paving the way for our team members to step into more senior positions over time.

When answering this question, recount your most relevant roles, the types of clients you’ve worked with, and any specific contributions you made that positively impacted customer satisfaction and retention.

Discuss a specific example where you successfully resolved a challenging situation. Focus on your problem-solving approach and how you maintained a positive relationship with the client throughout the process.

Share techniques that have worked for you in the past, such as regular communication, understanding their needs, and providing personalized service that aligns with their requirements.

Explain your method of organizing tasks, such as using CRM software to track progress, setting deadlines, and establishing a system to prioritize urgent requests to ensure you meet all your clients' needs efficiently.

Detail your familiarity with various CRM systems and highlight any specific examples of how you utilized them to improve account management processes or reporting.

Mention the importance of clarity and accuracy in your reports. Provide examples of key metrics you track and how you present updates to ensure your leadership is informed and engaged.

Provide a compelling story that outlines the context, your strategy, and the outcome. Highlight the importance of understanding client needs and teamwork in achieving this goal.

Discuss intrinsic motivators like customer satisfaction or external rewards like sales targets. Relate it back to how these motivations drive your performance in managing client relationships.

Explain your approach to actively listen to the client's concerns, validate their feelings, propose potential solutions, and follow up to ensure the issue is resolved to their satisfaction.

Demonstrate your knowledge of Slasify's EOR and payroll services by discussing how you believe they benefit clients and how you'd communicate these benefits to current and prospective customers.