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Store Manager

Company Overview

Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide.

Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep.

Overview

This is an exciting opportunity to grow your retail sales career and experience unlimited earning potential in an innovative, team-oriented learning environment. Our proprietary products, exclusive distribution, best-in-class sales training and relationship-based sales process enable you to build lifelong relationships and a rewarding, long-term career. Our retail Sales Managers convey a passion for our products and our customers, as well as a commitment to being a trusted and respected team leader. 

Responsibilities

  • Ensure a world-class customer experience. Utilize a proven sales process to discover each customer’s unique sleep needs and lead them through a selection of Sleep Number products that will deliver “the best sleep of their life.” 
  • Build relationships with customers and team. Proactively and effectively communicate product features and benefits, as well as promotional information and store procedures. Provide timely, relevant customer follow-up and employee coaching.
  • Lead store operations, recruiting, management, training and sales functions, ensuring productivity, compliance with company policies and team effectiveness. 
  • Leverage company programs and tools to generate local market awareness and drive store traffic. Demonstrate a tenacious drive for results. Hold self and team accountable for becoming trusted, successful “Sleep Experts” and consistently exceeding sales goals.

     

Qualifications/Requirements

  • Sleep Number Sales Managers are self-motivated leaders who think big, always do the right thing and play to win.
  • 3+ years of proven sales management or team leadership experience with a track record of meeting and exceeding goals, preferably in a high-end/specialty environment.
  • Prior success recruiting, training, engaging and retaining top talent.
  • Adept at using technology required for store operations (e.g., POS systems) and sales presentations (e.g., interactive demonstrations, iPad); technology engagers and early adopters preferred.
  • Able to lead by example in a fast-paced, growth-oriented work environment; committed to continuous improvement.
  • Motivated by a pay-for-performance compensation plan.
  • Ability to work a flexible schedule; typical retail hours to include evenings and weekends.
  • Must be authorized to work in the United States and able to demonstrate English language proficiency. Second language skills encouraged.
  • Minimum H.S. diploma or equivalent required. Additional education and training preferred.

     

Compensation and Benefits

  • Guaranteed base pay of $22.50/hour, plus uncapped commissions, and monthly bonus incentives, driven by a pay-for-performance compensation plan that rewards your success through unlimited earning potential.

  • Most team members will earn a total annual compensation package of $80,000 - $94,000 ($38.50 – $45.00). The Multi-Store Leader can speak more directly about the store’s historical earnings potential.

#PIQ

Hourly Pay Range: $22.50 -$22.50

Wellbeing

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. We are committed to maintaining a safe and healthy work environment for all team members that are consistent with CDC guidelines, U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number’s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.

PandoLogic. Category:Retail, Keywords:Store Manager, Location:Encinitas, CA-92024

Average salary estimate

$87000 / YEARLY (est.)
min
max
$80000K
$94000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Manager, Sleep Number

At Sleep Number, we're passionate about the impact quality sleep can have on health and wellbeing, and we need a dedicated Store Manager to lead our team in Encinitas, CA. As the Store Manager, you will play a pivotal role in creating a world-class customer experience by guiding shoppers to find their perfect Sleep Number bed. Your leadership will empower your team as you foster an environment where everyone contributes to exceeding sales goals and delivers on our promise of exceptional service. You'll utilize a well-established sales process, communicate product features effectively, and build lifelong relationships with customers. Your responsibilities will include managing store operations, recruiting and training top talent, and driving store traffic through effective local marketing strategies. This position isn't just about sales; it’s about setting the tone for a team that thrives on innovation, positivity, and results. With a commitment to continuous improvement and a passion for the Sleep Number brand, you'll ensure that everyone on your team is synonymous with being trusted “Sleep Experts.” With competitive base pay plus uncapped commissions, you'll have the opportunity to grow your earnings as you help our customers achieve their best sleep. If you are driven, experienced in sales management, and excited about the sleep wellness industry, then this may be the perfect opportunity for you to shine at Sleep Number!

Frequently Asked Questions (FAQs) for Store Manager Role at Sleep Number
What are the key responsibilities of a Store Manager at Sleep Number?

As a Store Manager at Sleep Number, you're responsible for ensuring a world-class customer experience by utilizing a proven sales process tailored to individual sleep needs. You'll lead store operations, manage team performance, oversee recruiting and training, and drive sales by building strong relationships with both customers and team members. Your leadership will inspire your team to not only meet but exceed sales goals while maintaining compliance with company policies.

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What qualifications are required to be a Store Manager at Sleep Number in Encinitas, CA?

To qualify as a Store Manager at Sleep Number in Encinitas, CA, candidates should have 3+ years of proven sales management or team leadership experience in a high-end or specialty environment. Essential skills include recruiting and training talent, utilizing technology for store operations, and a passion for continuous improvement. A high school diploma or equivalent is required, with additional education being preferable.

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What is the compensation structure for a Store Manager at Sleep Number?

Sleep Number offers a competitive compensation structure for Store Managers, with a guaranteed base pay of $22.50 per hour, plus unlimited earning potential from commissions and bonus incentives. Most team members in this role can expect their annual compensation to be between $80,000 and $94,000, reflecting the rewarding nature of a pay-for-performance plan.

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What does a typical day look like for a Store Manager at Sleep Number?

A typical day for a Store Manager at Sleep Number involves a variety of tasks including managing store operations, leading team meetings, providing coaching to team members, facilitating product demonstrations, and ensuring outstanding customer service. You’ll interact closely with customers and team members alike to foster a positive store environment while consistently monitoring sales performance.

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How does Sleep Number promote employee wellbeing in the Store Manager role?

Sleep Number is dedicated to the wellbeing of its team members, and as a Store Manager, you can expect access to a comprehensive benefits package. This includes medical and dental benefits, a matched 401(k) plan, paid time off, and various wellbeing programs supporting emotional, financial, career, community, and physical health—all centered around the importance of quality sleep.

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Common Interview Questions for Store Manager
How would you handle a difficult customer as a Store Manager?

To effectively address a difficult customer scenario, it's important to listen actively to their concerns, validate their feelings, and offer a solution that aligns with company policies. Demonstrating empathy and patience while maintaining professionalism is key to turning a challenging interaction into a positive experience.

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Can you describe your sales management style and how it influences your team?

My sales management style is collaborative and supportive. I believe in setting clear expectations while empowering team members to achieve their goals. This approach fosters an environment of trust where team members feel comfortable sharing ideas and asking for help, ultimately leading to improved sales performance.

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What strategies would you employ to drive store traffic as a Store Manager?

To drive store traffic, I would leverage local marketing strategies, including community events, partnerships, and social media engagement. Additionally, I would ensure our team is trained to utilize programs and tools effectively to enhance our visibility and attract potential customers.

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How do you prioritize tasks in a fast-paced retail environment?

In a fast-paced retail environment, I prioritize tasks by focusing on high-impact activities that drive sales and enhance the customer experience. Utilizing tools like daily task lists and team meetings helps me and my team stay organized while being flexible to adapt as new priorities arise.

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Describe a time when you exceeded sales goals. What did you do to achieve this?

I once exceeded sales goals by implementing a customer follow-up strategy that personalized outreach post-purchase. This not only increased customer loyalty but also generated referrals. By consistently analyzing sales data and adjusting our approach based on customer feedback, we were able to exceed expectations.

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What experience do you have in recruiting and training new team members?

I have extensive experience in recruiting and training, having developed a structured onboarding process to streamline orientations for new hires. By focusing on creating a welcoming environment and providing comprehensive training sessions, I ensure that new team members feel confident in their roles and aligned with company values.

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What is your approach to team motivation and engagement?

My approach to team motivation centers around recognizing achievements and fostering a positive culture. Regularly celebrating wins, providing constructive feedback, and encouraging open communication helps keep the team engaged and driven towards shared goals.

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How do you ensure compliance with company policies as a Store Manager?

Ensuring compliance involves regular training, clear communication, and monitoring team adherence to policies. I conduct periodic audits and team discussions to address policy updates and incorporate feedback to improve compliance practices across the store.

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How would you utilize technology in store operations?

I believe technology is a vital asset in store operations, enhancing efficiency and customer interactions. I would use POS systems for streamlined transactions and data collection, and utilize sales presentations tools to deliver interactive and engaging product demonstrations.

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What draws you to the sleep wellness industry and the Store Manager position at Sleep Number?

I am drawn to the sleep wellness industry because I recognize the significant impact quality sleep has on overall health. The Store Manager position at Sleep Number appeals to me due to the company's commitment to innovation, employee wellbeing, and the opportunity to lead a team dedicated to improving lives through better sleep.

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DATE POSTED
April 13, 2025

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