Commercial & Technical Specialist

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

• • Identify new business opportunities and grow existing customer relationships in various industries, such as oil & gas, chemical, power and water, Pulp & Paper, F&B;
  • Capable to support, install and troubleshooting mechanical seals and other John Crane products at customer site with minimum required technical guidance. 
  • Monitor market trends, competitor activities, to adjust sales strategies accordingly;
  • Maintain existing customer relationships and aim to create new and last longing ones;
  • Manage the entire sales process, from initial inquiry to delivery and after-sales support while providing technical support and clarifications;
  • Discuss and support the negotiation of contract terms and tenders while managing internal and external stakeholders;
  • Record and accurately maintain customer information, opportunity data in CRM (C4C);
  • Assure correspondence flow and proper communication of John Crane Abu Dhabi office with suppliers, customers, distributors and local authorities;
  • Assist Finance in resolving payment issues in case of product discrepancies our inaccurate invoices;
  • To provide technical support to customers/distributor and prepare notifications for non-compliances when and if required while meeting or exceeding sales targets and main KPIs;
  • Refer sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands;
  • Establish annual, quarterly, monthly, or weekly sales plans, prioritize deliver accurate order forecasts;
  • Responsible for exercising due diligence towards health & safety of self and others within the organization; 
  • Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Education/Training: University degree in Engineering (Preferably Mechanical or Industrial) or proven  experience to support all the required task with minimum supervision.

Experience: Desirable: 5+ years of professional experience in technical and commercial fields.

Proven track record in meeting or exceeding sales targets in a B2B environment.

Knowledge/Skills:  Commercial knowledge in a proactive multinational and multicultural environment.

                              Strong technical knowledge of John Crane product portfolio or similar Industry

                              Knowledge on pumps and compressors is a plus

                              Knowledge of oil & gas, petrochemical and general industries

                              Knowledge of planning and scheduling techniques.

Languages:           Fluent in English, Arabic will be advantage.

KEY COMPETENCIES:

• Proven experience in the industrial field of rotating machinery (Technical and Commercial);
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders;
• Problem solver with good organizational Skills;
• Interpersonal skills and ability to interact easily with multi-national peers;
• Proactive and with a “Can do Attitude”, trustworthiness & Ethically sound with solid negotiation abilities;
• Independently reliable & self-sufficient whilst working as part of a wider team;
• Knowledgeable about ERP and CRM tools.

OTHER REQUIREMENTS:

• Willingness to travel frequently to client, site inspections, aiming business development.
• Valid driver's license.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)