Environmental Services / Custodial Operations Manager 1
Role Overview
Play an important role in the resident experience by creating clean, healthy and comfortable environments while advancing your career.
Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Holy Family Manor, a skilled care facility located in Bethlehem, Pennsylvania. This position will oversee the daily housekeeping and laundry operations. Will report to the General Manager and manage a team of 15 hourly employees. This is a day shift position, with occasional weekends as needed.
What You'll Do
- monitor housekeeping performance against standards for client satisfaction;
be responsible for driving client and resident satisfaction scores;
- recommend changes in operations based on standards;
- facilitate clear and efficient communication with internal clients;
- identify appropriate resources, and assist in implementation plans;
- foster a culture of learning that promotes career growth and professional development;
- supervise and direct staff to exceed resident and client expectations.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- two or more years' experience in managing Housekeeping and Laundry operations, ideally in a healthcare or senior living environment;
- strong knowledge of floor care;
- experience driving customer service and client satisfaction results;
- excellent interpersonal skills;
- ability to lead and mentor a team;
- experience effectively managing projects within agreed upon timelines;
- proficiency with computers and other technology.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
Average salary estimate
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As an Environmental Services / Custodial Operations Manager 1 with Sodexo at Holy Family Manor in Bethlehem, you will have the exciting opportunity to create clean, healthy, and inviting environments that significantly enhance the resident experience. Your role is crucial in overseeing daily housekeeping and laundry operations, while leading a dedicated team of 15 staff members. Reporting directly to the General Manager, you'll ensure that operations meet the highest standards for client and resident satisfaction, making your contribution vital to the facility's success. You'll monitor performance, recommend operational improvements, and facilitate effective communication within the team and with residents. This day shift role, with occasional weekends, offers not only a chance to impact the lives of residents but also your own career growth through a culture of learning and professional development. At Sodexo, we value each individual's input and foster a respectful and inclusive workspace, making it easier for you to thrive and voice your ideas. Additionally, we provide competitive compensation, a comprehensive benefits package, and opportunities for career advancements, including tuition reimbursement. Join us in creating a better everyday for everyone at Holy Family Manor and make a difference in your community!
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We improve the Quality of Life of those we serve and our teams and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We serve with care the essential daily needs of mil...
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