Environmental Services / Custodial Operations Manager 2 - job 3 of 4

As the Environmental Services/Custodial Operations Manager 2 at Sodexo in Tallahassee, you will lead a team of housekeepers to ensure a clean and safe environment for patients and staff. This includes driving client and patient satisfaction scores, working closely with the Infection Control department, and effectively managing the Unit Operating System. You’ll also be a vital participant in committees that focus on maintaining the hospital's environmental standards.

To qualify for the Environmental Services/Custodial Operations Manager 2 position with Sodexo, you should have at least an Associate's Degree or equivalent experience, alongside 2 years of management experience in Housekeeping, Environmental, or Custodial Services. Strong leadership skills, experience in driving customer satisfaction in a healthcare setting, and the ability to manage compliance and projects effectively are essential.

Sodexo offers a comprehensive benefits package for the Environmental Services/Custodial Operations Manager 2 role which may include medical, dental, and vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, and opportunities for career growth and tuition reimbursement. Additionally, a sign-on bonus is available for new employees.

Sodexo values diversity and inclusion, viewing it as essential to the strength of its workforce. In the role of Environmental Services/Custodial Operations Manager 2, you will be part of an environment that fosters respect and values your opinions. The company is committed to equal employment opportunities and creating a workplace where everyone feels valued and respected.

Success in the Environmental Services/Custodial Operations Manager 2 position at Sodexo requires strong leadership skills, an ability to analyze data, and excellent communication capabilities. You should be results-driven, able to manage projects independently, and have experience in driving compliance within set timelines. Familiarity with healthcare housekeeping systems is preferred.

When discussing your experience managing a custodial team, focus on specific instances where you led your team to achieve high cleanliness standards, improved patient satisfaction, or successfully implemented new procedures. Highlight your leadership style and how you motivated your team to excel.

Explain the processes you have in place to monitor compliance with health and safety regulations. Mention conducting regular training, audits, and inspections, and how you communicate the importance of these standards to your team.

Share specific strategies such as gathering feedback regularly, implementing changes based on that feedback, and training staff to prioritize customer service. Mention any successful initiatives you've led in the past that improved scores.

Discuss your conflict-resolution approach, emphasizing open communication and mediation. Share an example of a conflict you've managed successfully and the positive outcome that followed.

Describe any relevant experiences managing projects within tight deadlines. Detail your methodologies for planning, executing, and evaluating the projects, and how successful outcomes were achieved.

Talk about your leadership philosophy and techniques, such as regular feedback sessions, recognition programs, and opportunities for professional development. Provide details about how these methods have positively impacted your team's performance.

Provide a specific example where you identified inefficiencies and implemented changes that led to improved operational performance. Discuss any metrics or measurable outcomes from those changes.

Discuss your familiarity with custodial management software or cleaning technologies. Share any successes you've had in using technology to streamline processes or improve reporting.

Emphasize the importance of clear communication in maintaining a strong team and ensuring smooth operations. Discuss how you maintain open lines of communication with your team and other departments.

Discuss how you will actively promote diversity and inclusion within your team. Talk about initiatives you plan to implement that create a welcoming environment for all employees, ensuring everyone feels valued and respected.