Freight Dispute Claim Coordinator

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

We are looking for a Freight Dispute Claim Coordinator who can help streamline our processes here at Spreetail. This position requires someone who is a strong communicator, detail-oriented, and knows how to follow through. This person will own the design and development of ongoing metrics, reports, dashboards, etc. to drive efficiencies in Spreetail’s ordering/procurement processes. If you thrive in a fast-paced environment, love tackling complex challenges, and want to make a measurable impact on a growing company’s success, we want to hear from you! Join us at Spreetail and help shape the future of e-commerce.

• Drive and own the audit process, ensuring thorough review and validation of approximately 500 freight invoices per week for accuracy and compliance with contractual pricing and service agreements.  
• Lead cross-functional collaboration by partnering with coordinators, Dray carriers, SSLs, brand partners, logistics, and finance teams to resolve billing issues, streamline processes, and optimize cost efficiencies.  
• Drive cost savings by analyzing freight data to detect trends, identify billing errors and discrepancies, and implement cost optimization strategies.  
• Review all pre-approvals and disputes prior to invoicing, ensuring potential disputes are identified and addressed proactively. Manage claim processes efficiently, ensuring timely resolution and minimizing financial impact. Ensure adherence to relevant industry regulations and best practices.  Maintain accurate and organized records of audits, disputes, and resolutions. Communicate with carriers regarding discrepancies and report findings to management for continuous process improvements.  

• Assist with implementing automation tools and streamlining audit procedures to enhance efficiency and accuracy. Prepare regular audit reports for management, providing insights into trends, cost-saving opportunities, and operational improvements.  

• Strong ability to assess issues, identify root causes, and develop effective solutions.  
• Familiarity with industry processes, including carrier pricing, tariffs, and contract rate applications.  
• Excellent interpersonal skills with the ability to collaborate and negotiate effectively with internal and external partners.  
• High level of accuracy in reviewing invoices, identifying discrepancies, and maintaining organized records.  
• Ability to work independently while contributing to a collaborative team environment and competence in using relevant software and systems for auditing, data analysis, and reporting.  

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

Not the role for you? Check out additional opportunities to join our team on our job board.

What you can expect from us: 

• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. Learn more about how we work.

• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.

• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package. 

• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email hr@spreetail.com.

Do you hold permanent residence in the any of the following US states? We offer "Work Your Way" roles in these states: Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, and Wyoming.

Applicants must hold permanent residence in any of the above states to work remotely.