Onboarding Team Member (Evenings and Weekends)

As an Onboarding Team Member at Starling Bank, your responsibilities include processing personal and business account applications efficiently, conducting due diligence, performing KYC/KYB checks, and delivering exceptional customer service through various communication methods. You'll also identify high-risk applications and work closely with customer documentation to ensure compliance with internal and external guidelines.

To become an Onboarding Team Member at Starling Bank, ideal candidates should have a strong administrative background, excellent attention to detail, and a desire to help customers. Having prior onboarding experience in a banking environment is highly desirable. Strong inquisitive abilities and proficiency in managing multiple priorities are also required.

The Onboarding Team Member position at Starling Bank requires availability for evening shifts Monday through Friday between 5pm - 11pm and weekend shifts from 11am - 11pm on Saturdays and Sundays. Once you complete your initial training, which is conducted full-time, you’ll transition into a rotational hybrid working schedule.

New Onboarding Team Members at Starling Bank will undergo rigorous training for six weeks, full-time in the office from 9am to 5:30pm. This comprehensive training equips you with the necessary tools, knowledge, and skills required to effectively onboard customers and manage account applications.

Onboarding Team Members at Starling Bank enjoy an array of benefits including 25 days of annual leave, an extra day off for your birthday, enhanced pension schemes, private medical insurance, life insurance, and a 'Cycle to Work' scheme. Additionally, the company offers a thriving workplace culture with incentives, wellness programs, and access to discounts on various services.

To handle a high volume of applications effectively, I would prioritize tasks using a systematic approach. I would ensure I am well-organized, breaking down applications into manageable segments, and using checklists to ensure each step is completed accurately. Communication with the team for any assistance and proactively managing my time would also be crucial.

Certainly! In a previous role, I assisted a customer who was experiencing difficulties with their account setup. I patiently guided them through the process, ensuring they understood each step while maintaining a friendly demeanor. They expressed their gratitude, which reminded me how impactful great customer service can be.

KYC checks are essential in preventing fraud and ensuring compliance with regulatory standards. They help protect the bank's reputation while safeguarding customer interests. By accurately completing these checks, we ensure that we maintain our risk appetite and provide a secure banking environment.

To manage multiple priorities effectively, I focus on active time management and utilize prioritization techniques such as the Eisenhower Matrix. This allows me to determine which tasks are urgent and important. Additionally, I maintain open communication with my team to ensure collaborative support when needed.

To identify unusual account activity, I would utilize analytical tools to track transaction patterns and customer behavior. Staying alert for red flags, such as sudden changes in transaction frequency or amounts, allows me to investigate further. Thorough training would be essential to develop intuition for recognizing atypical activity.

I thrive in a team environment and value collaboration greatly. In my previous role, I worked closely with colleagues across various departments to ensure a smooth onboarding process. Regular check-ins and open communication helped foster strong relationships while aligning our goals to deliver optimal service to our customers.

If faced with a dissatisfied customer, I would listen attentively to their concerns, express empathy, and reassure them that their issue is a priority. Once I understand the problem, I would offer potential solutions and keep them updated on the process. Maintaining a calm and professional demeanor is key to resolving the situation effectively.

My motivation in customer service roles stems from seeing customers satisfied and empowered. Knowing that I can make a difference in someone's banking experience inspires me to perform at my best, whether it's by simplifying a process or providing necessary support.

I stay informed about banking regulations by subscribing to industry newsletters, participating in relevant training sessions, and engaging in professional networks. This proactive approach allows me to ensure compliance and apply new information effectively in my role.

I am drawn to the Onboarding Team at Starling Bank because of its commitment to groundbreaking customer service and innovative solutions in banking. I resonate with the organization's mission to reshape banking for everyone and believe my skills in customer support and attention to detail can contribute significantly to this mission.