Loss Mitigation Representative

As a Loss Mitigation Representative at STCU, your main responsibility is to manage a delinquency queue to minimize loan losses. You will contact delinquent members, identify the causes of their financial issues, and offer assistance options or payment arrangements. It's essential to maintain a professional and positive relationship while discussing sensitive financial matters.

To apply for the Loss Mitigation Representative position at STCU, you need a high school diploma or equivalent and at least one year of experience in a financial institution like a teller, new accounts, or lending. While not mandatory, prior experience in consumer collections and knowledge pertaining to FDCPA is preferred.

STCU is committed to employee development and offers various training programs to keep Loss Mitigation Representatives updated on compliance standards and best practices. Additionally, you'll have access to team support, fostering a collaborative environment that contributes to your success.

At STCU, the working environment for a Loss Mitigation Representative is typically office-based with exposure to sounds typical of a moderate-level office setting. You’ll be part of a dynamic team focused on meeting weekly goals while also addressing members' needs amidst a fast-paced atmosphere.

As a Loss Mitigation Representative at STCU, you will enjoy an excellent benefits package that includes paid time off, medical, dental, vision coverage, life insurance, 401(k) matching contributions, and tuition reimbursement, ensuring you have the support needed for career growth.

Discuss any previous roles where you handled collections or customer issues, focusing on what strategies you used to resolve problems and maintain positive relationships. Be honest and highlight your ability to be compassionate while being firm.

Explain your understanding of the FDCPA rules and how you have applied them in past roles. Your answer should convey your commitment to ethical practices and respect for members' rights throughout the collection process.

Share your empathetic communication style and methods for creating a comfortable environment for members to discuss their issues. Highlight the importance of listening actively and providing knowledgeable assistance.

Provide specific examples of how you've used MS Office applications like Excel for tracking accounts or ensuring accurate data entry. Demonstrate your tech-savvy and how this supports your efficiency in operations.

Discuss your organizational skills and methods for prioritizing tasks, such as making daily or weekly lists and using project management tools. Mention any experience in high-pressure environments and how you thrived.

Talk about your approach to collaboration and communication within a team. Share examples of how you've encouraged teamwork and contributed to a positive work culture in past experiences.

Provide a specific scenario where you faced challenges and detail how your approach led to a successful result. This showcases your problem-solving skills and your ability to remain resilient.

Discuss your passion for helping others achieve financial stability and the positive impact it has on their lives. Emphasize how this aligns with STCU’s mission and values.

Mention any relevant resources you use to stay informed, such as webinars, industry publications, or professional groups. This not only shows commitment but also indicates that you prioritize ongoing education.

Express your admiration for STCU’s commitment to member service and community engagement, and relate this to your own values and interest in financial assistance roles where you can make a meaningful difference.