Commercial Account Executive, Healthcare & Life Sciences

As a Commercial Account Executive at Talkdesk, you'll be responsible for identifying, qualifying, and closing a sales pipeline focused on net new logos. This involves prospecting CTOs and IT leaders, building relationships that foster growth opportunities, and collaborating with Solution Engineers throughout the sales cycle. You'll need to demonstrate your business deal-making capabilities, ferreting out opportunities and bringing transactions to closure while participating actively in sales enablement training.

To qualify for the Commercial Account Executive role at Talkdesk, candidates typically need a minimum of 5 years of experience in sales, with at least 2-4 years in SaaS-related sales. A proven track record of achieving quotas, particularly with deals exceeding $50k ARR, is essential. Additionally, candidates should have a bachelor’s degree or equivalent experience and be willing to travel up to 50% of the time to engage with clients effectively.

Successful Commercial Account Executives at Talkdesk are strategic thinkers with strong interpersonal skills. They possess a stellar work ethic, a passion for closing deals, and the drive to excel in a team-oriented environment. Experience with complex sales practices and the ability to utilize web-based demo tools are also critical for effectively engaging with senior management and decision-makers.

Yes, the Commercial Account Executive role at Talkdesk requires a willingness and ability to travel up to 50% of the time. This travel is essential for meeting with prospects, engaging with key stakeholders, and building relationships that drive sales growth in the healthcare and life sciences sectors.

The work environment for a Commercial Account Executive at Talkdesk is primarily office-based, emphasizing collaboration in a close-knit team. Candidates should be prepared for extended periods of computer-based work, which may include sitting or standing as part of their daily routine. The office culture is supportive and embraces inclusivity and diversity, creating a welcoming atmosphere for all employees.

In an interview, you should detail your experience in SaaS sales by highlighting specific roles, the types of products you sold, and your achievements, including any quotas you met or exceeded. Mention any complexities in the sales process, such as engaging with CXOs and navigating multi-departmental approval, to show your depth of understanding.

Discuss your methods for researching and identifying potential clients, including leveraging industry connections, using social media, and employing targeted outreach. Explain your qualification criteria, such as their company size, readiness to adopt new solutions, and existing pain points related to customer engagement.

When answering this question, provide concrete examples of strategies you’ve implemented, such as personalized demos, value-based selling, and addressing client objections proactively. Show how these strategies have resulted in successful deal closures in your previous roles.

Detail your approach to sales pipeline management, which may include using CRM tools to track leads, setting reminders for follow-ups, and evaluating the health of your pipeline with metrics. Highlight the importance of regular communication with team members and stakeholders.

Prepare a specific story that illustrates a complex sales scenario where you faced challenges, such as a tough negotiation or an unexpected objection. Explain your thought process, actions taken, and the resolution to show your problem-solving ability and resilience.

Mention any CRM systems you’ve used, such as Salesforce or HubSpot, along with web-based demo software. You might also discuss your comfort with communication tools and analytics software that provide insights into customer engagement.

Discuss how you would leverage industry knowledge, attend related events, and maintain connections through networking. Mention the importance of empathy and understanding the unique challenges they face, allowing you to tailor your approach to their needs.

Articulate your interest in Talkdesk by aligning your values and aspirations with the company’s mission of redefining customer experiences through innovative solutions. Mention how Talkdesk’s commitment to inclusivity and community involvement resonates with your personal and professional goals.

In your response, share both intrinsic and extrinsic motivators, such as the thrill of closing deals, personal growth, team success, or the satisfaction of helping clients overcome challenges with your solutions. Highlight how these motivate you to exceed targets.

Explain your approach to prioritization, which could involve setting daily goals, using productivity tools, and adapting to real-time challenges. Share examples of how your organizational skills helped you manage your time effectively while driving results.