Operations Technician II
Overview
The Operations Technician II position requires advanced technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve complex issues with little to no supervision. This position will incrementally be responsible for supporting internal applications and systems. A strong customer service background and experience dealing with customers is a must. General assignments will include but are not limited to intermediate-level technical tasks, cabinet prep, stock handling, racking servers, cabling pulling, troubleshooting, server provisioning, alarm monitoring and escalation, and working around HVAC and electrical equipment.
Responsibilities
Responsibilities
- Assemble/build hardware to meet client/service order specifications.
- Test in-stock hardware to determine functional status.
- Run diagnostic suites on servers.
- Assist in the installation, racking, and cabling of equipment.
- Run, terminate, and test cables.
- Must be able to implement Method of Procedures (MOP) for equipment maintenance.
- Assist in customer environment set-up, equipment installation, and equipment moves.
- Demonstrate proficiency with operations applications, e-mail, IRC, MS Office, etc.
- Equipment monitoring.
- Understanding of TCP/IP principles.
- Power user level experience with at least one Operating System.
- Provide remote hands and eyes support for customer issues/concerns.
- Specific knowledge of computer system hardware setup and troubleshooting skills.
- Advanced ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment and provide incident triage and support.
- Ability to react to alarms and escalate all issues through escalation procedures.
- Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager.
- Provide security oversight and administration based on company standards through security control program, policies, and procedures.
- Monitory security cameras.
- Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists.
- Continually learn and train on duties and procedures.
- Follow all safety guidelines and best practices.
- Proactively manage ticket queue for timely request response and completion.
- Shipping and Receiving functions.
- Perform all daily operational tasks.
- Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks.
- Provides quality internal and external customer service surrounding the Company values.
- Other duties as assigned.
Qualifications
- Knowledge of TCP/IP, LAN and WAN technology.
- Previous experience with a ticketing system.
- Must be able to work around high voltage or mechanical equipment to take readings.
- Must demonstrate personal motivation and enthusiasm.
- Previous customer interaction experience.
- Must possess problem solving abilities for complex problems.
- Must have the ability to distinguish low impact from high impact problems with little direction.
- Able to understand complex solutions and relay effectively to customers.
- Experience and knowledge of Windows and Linux based servers.
- Adequate professional experience and knowledge to perform Job Responsibilities
- Excellent verbal, written, and interpersonal skills
- Ability to prioritize and organize effectively
- Ability to work on multiple projects simultaneously
- Ability to work both independently and with others
- Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
- Proficiency in using MS Office Suite and Windows-based computer applications
Preferred Experience
- Three years working experience in a customer service/help desk environment; or Bachelor’s degree.
- Previous leadership or mentoring experience.
- Previous cabling experience (Copper/Fiber preferred).
- Detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols desired.
- Proficiency in Service Now computer application.
- Prior experience particularly in the data center industry
Working Conditions
- Office environment
Pay TransparencyTierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $21.01 - $31.66
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join TierPoint as an Operations Technician II in Fort Worth and take the next step in your technical career! This role is perfect for those who thrive in a dynamic environment and have a knack for solving complex problems. As an Operations Technician II, you’ll be responsible for a variety of technical tasks, including assembling hardware, testing equipment, and providing remote support for customer issues. Your expertise in TCP/IP principles and your proficiency with Windows and Linux servers will be critical as you help maintain and monitor our internal applications and systems. You'll also get hands-on with equipment installation, cabling, and troubleshooting while collaborating with a team that values customer service. We’re looking for someone who can work independently, show initiative, and proactively manage tasks while remaining adaptable and eager to learn. Your role will involve a mix of physical and technical challenges, from managing ticket queues to performing inspections and maintaining operational standards. If you’re passionate about technology and want to work in a fast-paced and supportive environment, apply today and be part of a team that upholds strong customer service values!
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To help our clients achieve their business goals through secure, connected data center and cloud solutions, guided by the values of superior customer care, honesty and integrity, taking pride in our work, and supporting our families and communitie...
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