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Road Dispatch Supervisor

Road/Dispatcher Supervisor


Transdev in Phoenix, AZ is hiring a Road/Dispatcher Supervisor. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:
Position Subject to Collective Bargaining Agreement:

Starting pay $21.22. with progression to $33.18 over 5 years.

 

Benefits include:
• Vacation: up to 14 days per year
• Paid Sick Leave: 8 hrs. monthly full-time employees/ 5 hrs. monthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

 

Key Responsibilities: 
• Assign and communicate job requirements and responsibilities to Operators and Road Supervisors 
• Day-to-day scheduling, counseling and evaluation reports
• Conduct on-the-scene accident investigations; assist drivers in preparing accident reports and safety violation documents. 
• Host driver training and safety courses
• Assist Safety Manager with DOT compliance regarding drug testing and recordkeeping. 
• Other duties as required.

 

Qualifications: 
• High school diploma or GED equivalent
• Minimum of 2-3 years of transit supervisory experience preferred. 
• Strong verbal and written communication skills & interpersonal skills
• Working knowledge of Word, Excel and PowerPoint.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not 
authorize the use of Schedule I drugs, including cannabis, for any reason.

 

Physical Requirements:
The essential functions of this position require the ability to:
• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations. 
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

 

Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

 

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy

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Average salary estimate

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$44216K
$68937K

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What You Should Know About Road Dispatch Supervisor, Transdev

Are you ready to take on an exciting opportunity with Transdev as a Road Dispatch Supervisor? Located in the heart of Phoenix, AZ, we are on the lookout for customer-focused professionals who bring a passion for safety and exceptional service. In this role, you'll be at the helm of our day-to-day operations, making sure our operators are well-informed and supported. Your responsibilities will include scheduling, conducting evaluations, and being on the frontline during accident investigations. Not only will you assist our drivers in navigating the sometimes tricky waters of documentation, but you'll also have the chance to host engaging driver training and safety courses. At Transdev, we believe in providing our employees with a comprehensive benefits package, which includes vacation time, paid sick leave, and health coverage after just 90 days of service. As a part of a larger team that spans 19 countries, your contributions will make a meaningful impact on the way we operate and serve our communities. If you are dedicated, proactive, and enjoy working in an outdoor setting, this might be your perfect fit! Join us in empowering mobility solutions and ensure the safety of our transit systems.

Frequently Asked Questions (FAQs) for Road Dispatch Supervisor Role at Transdev
What are the main responsibilities of a Road Dispatch Supervisor at Transdev?

As a Road Dispatch Supervisor at Transdev, your primary responsibilities involve overseeing the daily operations of transit services. This includes assigning duties to operators, conducting evaluations, scheduling, and performing on-site accident investigations. You will also play a vital role in hosting training sessions on safety and compliance and assisting in meeting DOT regulations.

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What qualifications are needed to become a Road Dispatch Supervisor at Transdev?

To qualify for the Road Dispatch Supervisor position at Transdev, you should have a high school diploma or GED equivalent and preferably 2-3 years of supervisory experience in transit. Strong communication skills, familiarity with Microsoft Office, and the ability to manage flexible work schedules are also essential.

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What kind of training is provided for the Road Dispatch Supervisor position at Transdev?

Transdev is committed to the professional growth of its employees. As a Road Dispatch Supervisor, you will receive comprehensive training that includes safety compliance, operational protocols, and accident investigation procedures. Additionally, you will have the opportunity to host training for operators, ensuring that best practices in safety are prioritized.

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What benefits does Transdev offer for the Road Dispatch Supervisor role?

Transdev offers an attractive benefits package for the Road Dispatch Supervisor position, which includes starting pay of $21.22 with progression to $33.18, up to 14 days of vacation annually, 8 hours of monthly sick leave, medical, dental, vision benefits after 90 days, as well as a 401k retirement plan and paid company holidays.

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What is the work environment like for a Road Dispatch Supervisor at Transdev?

The work environment for a Road Dispatch Supervisor at Transdev involves a mix of office tasks and outdoor responsibilities. You will spend a significant amount of time outside, facing varying environmental conditions. This role is ideal for those who thrive in dynamic settings and enjoy both direct interaction with transit operations and oversight responsibilities.

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Common Interview Questions for Road Dispatch Supervisor
Can you describe your experience in transit supervision for the Road Dispatch Supervisor role?

When answering this question, highlight specific previous experience, such as managing a team of operators, overseeing daily operations, and any responsibilities related to safety compliance or incident management. Use examples to illustrate your leadership style and accomplishments in prior roles.

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How would you handle an emergency situation involving a transit operator?

In responding to this question, demonstrate your calmness under pressure. Mention the importance of assessing the situation, ensuring the safety of the operator and passengers, and following established protocols. Providing a scenario where you successfully handled an emergency adds credibility to your answer.

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What steps do you take to ensure compliance with DOT regulations?

Discuss your familiarity with DOT regulations and your approach to compliance. Explain how you conduct regular training sessions, maintain accurate records, and ensure that all safety protocols are followed. Mention any systems or tools you've used to manage compliance effectively.

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How do you prioritize tasks when overseeing multiple operators?

Share your method for prioritizing tasks, which could include assessing the urgency of requests from operators, evaluating operational needs, and balancing immediate concerns with long-term scheduling. Highlight your organizational skills and any tools you use for task management.

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Tell us about a time you improved a process as a supervisor?

Use the STAR method (Situation, Task, Action, Result) to explain a specific instance where you identified inefficiencies and implemented a solution. Focus on quantifiable results to convey the impact of your improvements.

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How do you ensure effective communication among your team?

Emphasize the importance of regular team meetings and open lines of communication. Talk about using tools like email, messaging apps, or meeting schedules to keep everyone informed and engaged. Provide examples of how effective communication led to improved team performance.

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What strategies do you use for conflict resolution among operators?

Discuss your approach to conflict resolution, which may include active listening, understanding different viewpoints, and mediating discussions. Share a successful experience where you helped resolve a conflict, focusing on the constructive outcome.

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Why do you want to work for Transdev as a Road Dispatch Supervisor?

Explain your enthusiasm for the role and the company’s mission. Mention Transdev's reputation in the transportation industry and your personal alignment with its values around safety and innovation in mobility solutions.

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How do you stay current with industry trends affecting transit operations?

Outline your commitment to professional development, mentioning industry publications, webinars, or memberships in professional organizations. Discuss how staying informed enhances your work and decision-making as a supervisor.

Join Rise to see the full answer
What experience do you have with driver training and safety?

Discuss your experiences in organizing and conducting training sessions. Highlight your knowledge of safety regulations and how you utilize modern training techniques to ensure drivers are well-prepared and compliant with safety protocols.

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Transdev US is part of a global company spanning 19 countries across six continents. As an operator and global integrator of mobility, Transdev – The mobility company – empowers freedom to move every day thanks to safe, reliable and innovative sol...

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Full-time, on-site
DATE POSTED
March 23, 2025

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