Receptionist - job 4 of 4

As a Receptionist at CHI Mercy Health in Roseburg, your main responsibilities include performing patient check-ins, answering phone calls, redirecting inquiries, and scheduling appointments. You play a critical role in creating a welcoming atmosphere for patients, ensuring all paperwork is in order, and assisting with the patient intake process, making sure everyone feels supported from the moment they arrive.

To qualify for the Receptionist position at CHI Mercy Health, candidates should have a High School Diploma or GED. While healthcare experience is preferred, it is not mandatory. The ideal candidate will display excellent organizational skills, a friendly demeanor, and a commitment to providing excellent patient care in a collaborative work environment.

The typical work schedule for a Receptionist at CHI Mercy Health in Roseburg is Monday through Friday, from 8 AM to 5 PM. This full-time position allows you to enjoy your evenings and weekends, providing a great balance between work and personal life in the beautiful setting of Roseburg.

Yes, having prior healthcare experience can definitely be beneficial as it can make you more familiar with the patient intake process and the healthcare environment in general. However, if you have strong communication and organizational skills, you can still thrive in this Receptionist role at CHI Mercy Health, where supportive training will be provided.

At CHI Mercy Health, the core values of Compassion, Inclusion, Integrity, Excellence, and Collaboration are essential in the Receptionist position. These values guide interactions with patients and colleagues alike, fostering a nurturing work environment where everyone feels valued and respected.

When answering this question, focus on relevant experiences that demonstrate your organizational skills, ability to handle multiple tasks, and customer service capabilities. Highlight any previous roles where you’ve interacted with patients or clients in a healthcare or similar setting.

Share strategies for staying calm and empathetic. Explain how you would listen actively to the patient's concerns and aim to resolve the issue while following company protocols. Empathy and effective communication are key in these situations.

Discuss your methods for prioritizing tasks and staying organized. You might mention using tools or techniques to keep track of appointments, managing phone calls, and addressing patient needs—all while maintaining a friendly demeanor.

Emphasize the importance of following HIPAA guidelines and any protocols in place at CHI Mercy Health. Discuss your commitment to protecting sensitive information and your understanding of the consequences of breaches.

Provide a specific example of a situation where your actions had a positive impact on a patient’s experience. Highlight your proactive attitude and willingness to assist beyond standard duties.

Speak about any relevant software experiences, such as electronic health records (EHR) systems, scheduling software, or general office tools like Microsoft Office. If you have experience learning new systems quickly, mention that too.

Illustrate your thought process for evaluating urgent tasks versus routine duties. Describe how you communicate with team members and seek assistance when necessary, ensuring everything runs smoothly during busy periods.

Highlight qualities like empathy, communication skills, and organization. Explain why you believe these traits are essential for creating a welcoming environment and supporting patients effectively.

Discuss your openness to feedback and your understanding of its importance for personal and professional growth. Mention specific instances where you've successfully implemented feedback to improve your performance.

Express your passion for helping others and working in a healthcare environment. Mention the values of CHI Mercy Health and how they resonate with your personal beliefs, showing your desire to be part of their dedicated team.