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Express Advisor

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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

What Will I Do Every Day?

Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in-state driver’s license and an acceptable, safe driving record

Why should I come work for AutoNation?

You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

This compensation range for this position is from $14.50 - $25.20 per hour

Exciting Benefits and Perks Await You:

Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Average salary estimate

$41328 / YEARLY (est.)

min

max

$30240K

$52416K

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What You Should Know About Express Advisor, United Fidelity Bank

At AutoNation, we're excited to invite passionate individuals to join our team as an Express Advisor! As one of the largest automotive retailers in the United States, we're dedicated to empowering our customers with innovative products and exceptional services. In this role, you'll interact daily with customers, helping them navigate their automotive needs while utilizing state-of-the-art technology to identify opportunities for service and maintenance. Your day-to-day activities will include setting appointments, assessing vehicle issues, and generating repair orders with complete transparency. It’s all about creating a welcoming environment and ensuring customer satisfaction that leads to loyalty. With a focus on exceptional service and a supportive team, you’ll help us maintain our reputation for quality and trustworthiness while contributing to our mission of making a real difference in the communities we serve. If you have a passion for cars, a knack for communication, and the drive to achieve sales goals, this could be the perfect opportunity for you! Come and be part of something big with AutoNation, where you'll thrive in an environment that values diversity, teamwork, and innovation.

Frequently Asked Questions (FAQs) for Express Advisor Role at United Fidelity Bank

What are the key responsibilities of an Express Advisor at AutoNation?

As an Express Advisor at AutoNation, your primary responsibilities include setting appointments, conducting vehicle walk-arounds, creating detailed repair orders, and maintaining smooth communication with both customers and technicians. You’ll focus heavily on delivering an exceptional customer experience, ensuring their needs are identified and addressed effectively, all while exceeding sales goals.