Chargé d'Intégration Marques (Marketplace) - H/F/X - CDD - job 1 of 2

As the Chargé d'Intégration Marques at Veepee, your primary responsibilities include guiding sellers through the integration process on our internal platforms, providing technical support and solutions tailored to each seller’s specific needs, and keeping the sales team updated on project progression. You will also assist sellers in overcoming technical issues, ensuring a smooth experience during sales events and campaigns.

To apply for the Chargé d'Intégration Marques position at Veepee, you should have prior experience in a level 1 technical support role or customer relations. A good understanding of e-commerce and marketplaces is recommended, alongside strong organizational and communication skills. Proficiency in English is mandatory, and knowledge of Spanish is a plus.

Yes, having experience in technical support is crucial for the Chargé d'Intégration Marques role at Veepee. This position requires you to help identify and resolve technical issues that sellers may face during their integration, which means your technical knowledge will be essential in providing the right solutions effectively.

At Veepee, you can expect a collaborative and inclusive work environment that encourages individuality and continuous development. Our culture supports flexible working arrangements, access to learning resources, and opportunities to enhance your skills in various aspects of digital commerce.

Veepee offers a competitive salary supplemented by variable bonuses, participation in profit-sharing programs, and up to two days of remote work per week. Additional benefits include a language learning platform, access to a sports center, employee meal options, and various supporting perks like holiday vouchers.

To guide a seller effectively through the integration process, I would first assess their specific challenges by engaging in an open dialogue. Then, I would provide tailored training on our systems, offer step-by-step guidance for catalog integration, and ensure they have access to all necessary resources. Establishing a supportive relationship encourages them to reach out for help whenever needed.

When managing multiple sellers, I prioritize tasks based on urgency and impact. I assess each seller's needs and deadlines, allowing me to allocate my time and resources effectively. I also employ project management tools to keep track of progress and ensure that I’m responsive to all sellers.

In my previous role, we faced recurring issues with catalog uploads failing due to format errors. I conducted a thorough analysis to identify the patterns and developed a standardized format guide for sellers. This significantly reduced upload failures and improved the efficiency of the integration process.

I believe in a proactive approach to documentation. I regularly review current processes and gather feedback from team members to identify areas for improvement. After implementing changes, I update documentation promptly and ensure that it's accessible to everyone for reference.

During busy sales periods, I maintain calm under pressure by focusing on organization and clear communication. I prioritize urgent issues, delegate tasks when possible, and ensure that I’m providing timely updates to all stakeholders. My ability to stay composed helps me manage stress while supporting our sellers.

My training approach is tailored to the seller's level of comfort with technology. I typically start with a demo, followed by hands-on practice while guiding them through specific tasks. I encourage questions and provide a follow-up documentation that serves as reference material for them post-training.

To improve seller communication, I utilize clear and concise messaging throughout all interactions. I encourage regular check-ins and provide multiple channels for feedback. Active listening is key, as it allows me to understand their concerns and tailor my responses accordingly.

To ensure sellers feel supported, I maintain an accessible and responsive line of communication. I regularly check in to provide assistance, celebrate their achievements in the integration process, and actively seek feedback to address any issues promptly.

The most important skill for a Chargé d'Intégration Marques is effective communication. Being able to convey technical information in an understandable manner is crucial for guiding sellers through the integration process and ensuring they feel supported and confident.

I want to work at Veepee because of its commitment to innovation and excellence in the e-commerce space. The opportunity to be part of a diverse team that values individuality and drives digital transformation greatly excites me. I am eager to contribute to a company that strives to enhance user experiences while allowing me to grow in my career.