Job details

Client Consulting Manager, PxD and Design - job 10 of 20

Get a free resume review

The Strategy Manager, Product Experience & Design +Digital (PxDD) will be part of the team that is transforming our product development and design process into one that leverages human centered design practices with a focus on actively engaging clients in product development and co-creation. The Strategy Manager will be part of “design thinking” engagements that include ideation, iteration and testing. The engagements will be both onsite with internal product teams and offsite at client sites. The position is located in the San Francisco and will focus on North American products and clients. This role will also contribute to driving much of Visa’s new product roadmap through applied exploration and development. This role reports to the Director, PxDD.

The successful candidate will ideally have experience in FinTech/Payments and design thinking and will be responsible for supporting projects based on human centered design methods and working across functions (e.g. design, technology, products, etc.). The role requires the person to be comfortable with ambiguity, developing solutions that begin with the customer and rapid iterations of prototypes to deliver customer experiences that are simple, powerful, and exceptional. The role also requires the person to be comfortable and charismatic in front of clients. In addition, they will need to play a critical role in project management and strategy for the full lifecycle of product development - from ideation and working through to pilot processes which may require them to wear many hats (e.g., customer support, operations, reporting, etc.) They will bring prior experience in hands-on development of solutions, UI and prototypes, and a close knowledge of developments in consumer and payment related technology. They is creative and hands-on, has a bias for action and is able to inspire others with their vision. Lastly, the person should be a “SWAN” – someone who is smart, works-hard ambitious, and is nice!

Essential Functions

Manage work streams within integrated teams of Product, Design, and Engineering in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)
Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.
Design, lead, and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally
Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.
Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.
Work closely with internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication
Drive coordination with core product teams to enable commercialization
Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results
Articulate the possibility, viability and feasibility of product recommendations
Create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features
Conduct in-depth market testing using various qualitative and quantitative research methods
Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into “set plays” of repeatable processes Visa can utilize with clients
Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Consulting Manager, PxD and Design, Visa

As a Client Consulting Manager at Visa, based in Ashburn, you'll be at the forefront of transforming product development and design through human-centered design practices. In this engaging role, you'll actively involve clients in the product development process, crafting exceptional customer experiences by leveraging design thinking methods such as ideation, iteration, and testing. Your responsibilities will take you on-site with internal product teams and off-site at client locations, so adaptability and strong client interactions are a must. You'll be supporting projects focused on human-centered design, collaborating across various functions including design, technology, and products. Ideally, you'll have exposure to FinTech/Payments and an understanding of the pressing needs in consumer and payment technology. We're looking for someone who is comfortable managing ambiguity, developing customer-centric solutions, and rapidly prototyping ideas. As an integral part of the product development lifecycle, you'll lead project management efforts while coordinating with various teams to ensure alignment and successful commercialization of new products. The role requires creativity, effective communication skills, and an ability to inspire others. A hands-on problem-solver with a bias for action will thrive here. If you're ambitious, smart, hard-working, and above all, nice, then this role might be the perfect fit for you at Visa!

Frequently Asked Questions (FAQs) for Client Consulting Manager, PxD and Design Role at Visa

What are the primary responsibilities of a Client Consulting Manager at Visa?

The primary responsibilities of a Client Consulting Manager at Visa include managing integrated work streams with product, design, and engineering teams, facilitating client workshops, synthesizing insights, and developing new products using human-centered design methods. The role also involves rapid prototyping, project management, and coordinating with various internal and external stakeholders to ensure the successful commercialization of products.