Digital Media Platform Engineering, Sr Manager - job 13 of 20

The Senior Manager of Digital Media Platform Engineering at Visa is responsible for leading a team of application administrators and engineers, driving innovation in digital media technologies, and managing the entire application life cycle to enhance workplace communication and collaboration. The role also involves setting objectives through OKRs, developing technical roadmaps, and creating reports to measure team performance.

Candidates should possess a strong technical background in video meeting platforms such as Microsoft Teams, Zoom, and Webex, along with enterprise application life cycle management experience. Previous leadership experience and the ability to effectively communicate and work collaboratively with diverse stakeholders are essential qualifications for this role at Visa.

The Senior Manager of Digital Media Platform Engineering plays a pivotal role in implementing new technologies and solutions that foster a collaborative hybrid workplace. By leading projects and ensuring best practices, this role helps create an environment where colleagues can communicate and connect effectively, regardless of their location.

A candidate should have a deep understanding of various video meeting platforms like Microsoft Teams, Zoom, and Webex, as well as workplace technologies such as QSC, Mural, Appspace, and automation tools. Familiarity with reporting tools like PowerBI also plays a crucial role in this position at Visa.

This hybrid position at Visa combines in-office collaboration with the flexibility of remote work. The specific expectation of days in the office will be established by the hiring manager, allowing professionals to balance their time effectively while leading critical initiatives.

In answering this question, you should highlight your previous hands-on experience with platforms like Microsoft Teams, Zoom, and Webex. Discuss any projects where you used these tools to enhance collaboration, and ensure you mention specific outcomes achieved and any challenges overcome.

Emphasize your ability to engage with stakeholders early in the project lifecycle. Discuss tools or methodologies you use to ensure everyone’s input is valued and how you maintain open lines of communication and transparency to manage expectations effectively during the project.

When answering, discuss your leadership style, focusing on collaboration, mentorship, and accountability. Provide examples of how you’ve previously motivated teams, resolved conflicts, and successfully achieved project goals through effective team dynamics.

Mention specific ways you stay informed—such as attending industry conferences, participating in professional groups, following key influencers, and subscribing to relevant publications. Sharing examples of how you’ve applied these trends in previous roles will make your answer more compelling.

Explain your troubleshooting process, emphasizing the importance of quickly diagnosing the problem, collaborating with relevant teams, and maintaining communication with stakeholders throughout the resolution process. Providing a specific instance can help illustrate your capacity to manage such challenges.

Discuss critically important aspects such as effective documentation, version control, and regular updates and maintenance. Highlight how you have implemented these practices in previous roles to enhance operational efficiency and user experience.

Talk about utilizing Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) as frameworks to monitor team performance. Provide an example of how tracking these metrics led to enhanced productivity or improved outcomes in your previous teams.

Share a specific example that demonstrates your leadership skills. Outline the objectives, the strategies you employed to meet them, and the measurable impacts of the project. Being detail-oriented can highlight your project management capabilities.

Mention elements such as ease of integration, user adoption potential, scalability, and alignment with organizational goals. Sharing a decision-making process where you evaluated multiple options and arrived at a solution can give insight into your analytical capabilities.

Discuss techniques you've used to encourage creativity, such as brainstorming sessions, hackathons, or allowing time for team members to explore new ideas. Giving an example of a successful innovative initiative can substantiate your methods.