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Director, Change Management - job 3 of 21

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At Visa, our incredibly talented people drive the continued success and growth of our business. As a People team, our mission to recruit, engage, grow, and empower that talent is now more critical than ever.

One of our top priorities this year is to link our People Team Transformation to our People Strategy implementation. As we transition from the People Team Transformation phase to executing our People Strategy, it is imperative to have a strong leader who can drive adoption and ensure the success of both individual initiatives and the overall strategy. As a key leader, this person will drive the People Team Strategy implementation, and be responsible for leading, coaching and developing a growing team of Change Management Practitioners.

This role will report directly to the Senior Director, People Team Accelerator OCM/PMO Lead who will oversee a new team of resources dedicated to executing on the People Team transformation workstreams.

Essential Functions:

Leadership and Team Development: Lead, coach, and develop a growing team of Change Management Practitioners, fostering a high-performance culture and continuous professional growth.
Strategic Implementation: Drive the design, development, delivery, and management of communications about changes to tools and processes across the People organization.
Change Management Execution: Implement change management activities for multiple People Strategy-related changes and impacts, ensuring seamless integration and execution.
Transformation Planning: Create and manage comprehensive end-to-end transformation OCM plans, aligning with strategic objectives and timelines.
Stakeholder Communication: Manage effective communication channels to keep all stakeholders informed, proactively raising risks or challenges as needed.
Readiness Assessment: Evaluate and ensure user readiness, conducting impact analysis and change management assessments to gauge change readiness.
Success Metrics: Define and measure success metrics, monitoring change progress and making data-driven adjustments to strategies.
Collaboration and Influence: Interface with key partners and stakeholders, serving as the primary point of contact for the workstream/project team. Possess the strength to stand up to VP team members and respectfully disagree while collaborating to drive projects forward.
Project Management: Oversee team deliverables to achieve target scope, schedule, and cost, maintaining high standards of quality and efficiency.
Integration and Reporting: Integrate change management activities into project plans, tracking and reporting issues and action items.
Leadership Support: Support the creation of materials for Transformation Leadership Team Meetings, providing insights and recommendations.
Global Team Coordination: Work with virtual teams located in different time zones and with differing cultures, ensuring cohesive and inclusive collaboration.
Change Advocacy: Be an agent for change, embodying and promoting the principles of effective change management throughout the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$140000 / YEARLY (est.)

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$120000K

$160000K

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What You Should Know About Director, Change Management, Visa

Join us at Visa as a Director of Change Management in Ashburn and be an essential part of our dynamic People team! Our incredibly talented people drive the continued success and growth of our business, and this role is pivotal in leading our People Team Strategy implementation. You will have the opportunity to cultivate a high-performance culture by coaching and developing a dedicated team of Change Management Practitioners. Your expertise will be vital as you tackle strategic implementation, communication management, and seamless execution of change management activities. In your day-to-day, you will oversee the creation of transformative OCM plans aligned with our strategic objectives and timelines, while ensuring that all stakeholders are informed and engaged through effective communication channels. As a leader, you will assess user readiness, define success metrics, and collaborate with diverse teams across the globe, ensuring cohesive and inclusive efforts in our change initiatives. If you're passionate about change management and thrive in a hybrid work environment, we welcome you to shape the future of our People strategy at Visa!

Frequently Asked Questions (FAQs) for Director, Change Management Role at Visa

What are the main responsibilities of the Director of Change Management at Visa?

The Director of Change Management at Visa is responsible for driving the implementation of the People Team Strategy, leading and developing Change Management Practitioners, orchestrating communications regarding process changes, managing transformation plans, and ensuring stakeholder engagement. This role involves evaluating user readiness and defining success metrics, ultimately fostering a collaborative environment that facilitates change across the organization.