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Director, Global Strategic Partnerships & Client Success  - job 8 of 20

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing high double-digit growth as we expand into new payment flows and continue to grow our core card solutions.  VCS works closely with Financial Institutions and Fintechs to bring payment solutions and associated services that meet the needs of Small Businesses, Growth Corporates, Large Enterprises, Multi-Nationals and Governments around the world. 

Within VCS, the Global Enterprise, Growth Corporate, Verticals, and Working Capital Solutions team is core to Visa’s growth strategy in delivering capabilities that improve our client’s business-to-business B2B payments beyond our transactional card products.  We work across the organization to enable innovation and the delivery of solutions cross-regionally to meet our clients’ needs.

This individual will be a key member of Global Strategic Deals & Client Success and be the North America practice lead to identify, originate, structure and support multi-region VCS opportunities in close partnership with regional and local market teams. Working in close partnership with regional and local market teams, they will bring expertise in B2B commerce ecosystem across buyers, suppliers, Financial Institutions (FIs) etc. across credit, working capital, trade finance and liquidity management solutioning to drive multi-regional partnerships and growth in Large and Middle Market (LMM) segment.

This role requires an individual with rich experience in partnerships with FIs, B2B commerce platforms and/or enablers who brings strategic vision and can work independently in an ambiguous setting. The person will be highly adaptable to continuous change, possess strong interpersonal and organizational skills with the ability to effectively manage multiple work streams, both internally and externally. The candidate must be highly collaborative, strategic, customer oriented and bring a structured and disciplined approach to driving long-term LMM growth. The individual will be a self-starter and initiative-taker who can influence various stakeholders with strong vision, problem solving ability and driving key initiatives in the treasury and payment space for Visa. This individual will have prior business development, solutioning and sales negotiation and the experience and ability to endure extended sales and deal lifecycle in a multi-team setting. The individual will interact with senior executives and others in client and partner organizations to identify relevant solutions for their respective requirements. This person must be creative, collaborative and have a very strong bias towards action inspiring others of their vision.

Essential Functions:

  • This role will act as liaison to Product, Enablers, Account Executives/Sales coverage developing all routines for deal pipeline, early integration and operationalizing of newly signed partnership and reporting.
  • Primary partner to account executives in all aspects of business development, sales strategy, deal development, deal approval, and deal negotiation; to expand strategic partnerships, client relationships and sales channels that grow Visa’s commercial solutions franchise and addressable market.
  • Coordinate strategies and tactics across regional Visa teams, leading and coordinating commercial and deal strategies in partnership with the local markets and in conjunction with functional teams including Legal, Sales, Client Services, Rules, Product, Technology, and Risk.
  • Optimize outcomes through creative deal structuring and leveraging best in class prior approaches, establish and manage VCS strategic deal pipeline to identify opportunities to improve deal outcomes and sales velocity and reduce time to revenue.
  • Support the global head of strategic deals as well as other members of the team in presenting and executing the global business strategy and go-to-market plans for LMM and relevant industry verticals.
  • Be the tactical lead that identifies, originates, structures, supports and executes multi-region VCS opportunities with working capital and balance sheet optimization use-cases for MNC and Fintech B2B2X customers, providing subject matter expertise to new strategic commercial deals to increase Visa’s penetration of the B2B flows.
  • Be the subject matter advocate and expert to clients, partners and internal stakeholders and share deep understanding of product functionality, and roadmap, regulatory and compliance issues, the technology and operational environment of target customers and major operational risk issues.
  • Be a thought leader and subject matter expert who can lead the ideation of industry verticals, new use-cases, strategic embedded finance and long-term opportunities.
  • Drive multi-region delivery of strategic deals through consistent and coordinated approach at a HQ and regional level.
  • Implement Visa Commercial Solutions’ embedded finance strategy through partnerships that broaden B2B use-cases (ERPs, ISVs, Fintechs).
  • Leverage and expand Treasurer and CFO relationships at headquarters and at local levels to elevate Visa’s Embedded Finance, Treasury, and Working Capital solutions.
  • Challenge long-established services providers to make a compelling case for uptake of Visa solutions within client organizations and to drive decision making through the production of tailored presentations and client analysis
  • Collaborate with Global and Regional Product, Global and Regional Sales and Account Management to understand and deliver client solutions with substantial value propositions across the B2B commerce value chain.
  • Provide analysis, insight and ongoing monitoring of market trends, regulations, pricing and competitive position by gathering and market intelligence and client feedback.
  • Provide strategic and operational support to VCS executive leadership where necessary and contribute to the VCS strategy to developing market specific business plans through the provision of appropriate intelligence. Support in building and executing regional business plans, marketing activities and other operational tasks.
  • Serve as a role model by being accountable for commitments, promoting transparency and healthy debate, and demonstrating ethical behaviour and acting with integrity.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$200000 / YEARLY (est.)
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$180000K
$220000K

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What You Should Know About Director, Global Strategic Partnerships & Client Success , Visa

Are you ready to step into a pivotal role as the Director of Global Strategic Partnerships & Client Success with Visa in San Francisco? In this position, you'll be at the heart of our growing Visa Commercial Solutions (VCS) team, which is rapidly expanding its reach in innovative payment solutions. Your mission will be to forge meaningful partnerships with financial institutions and fintechs, enhancing B2B payment processes that cater to a diverse clientele including small businesses, large enterprises, and government entities. You will take the reins in nurturing multi-regional growth opportunities and driving strategic initiatives within the Large and Middle Market sectors. Your expertise in B2B commerce ecosystems will be crucial as you collaborate with local market teams to identify, structure, and launch initiatives that push Visa’s solutions forward. This isn’t just a role; it’s an opportunity to shape the future of payments. You’ll be expected to lead collaboratively, influence key stakeholders, and bring a structured approach to our strategic planning efforts. If you're an adaptable self-starter with a knack for problem-solving and a deep understanding of treasury and payment landscapes, we want to hear from you. You'll play a vital role in meeting our clients' needs by driving innovation, optimizing partnership outcomes, and providing insights that make you a trusted subject matter expert. Join us and let's transform the B2B commerce environment together!

Frequently Asked Questions (FAQs) for Director, Global Strategic Partnerships & Client Success  Role at Visa
What are the responsibilities of the Director, Global Strategic Partnerships & Client Success at Visa?

The Director, Global Strategic Partnerships & Client Success at Visa is integral in driving our commercial strategy forward. This involves liaising with product teams, coordinating with account executives, and optimizing deal pipelines. You will structure and support multi-region VCS opportunities, collaborate across teams to develop effective business strategies, and establish partnerships that enhance Visa’s reach in the B2B payment space.

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What qualifications are required for the Director, Global Strategic Partnerships & Client Success at Visa?

To excel in the Director, Global Strategic Partnerships & Client Success role at Visa, candidates should have extensive experience in business development within the payments or fintech sectors. A strong background in B2B commerce platforms, strategic vision, and the ability to navigate complex partnership environments are essential. Additionally, candidates should have proven interpersonal and organizational skills to effectively manage multiple relationships and initiatives.

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How does Visa's Global Strategic Partnerships & Client Success contribute to business growth?

The Global Strategic Partnerships & Client Success team at Visa plays a crucial role in business growth by identifying and launching innovative payment solutions catered to various market segments. By forging partnerships with financial institutions and leveraging insights from B2B commerce ecosystems, the team drives strategic initiatives that facilitate revenue generation and enhance the overall client experience.

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What qualities make a successful Director, Global Strategic Partnerships & Client Success at Visa?

A successful Director, Global Strategic Partnerships & Client Success at Visa possesses strong leadership, creativity, and an action-oriented mindset. The ability to influence stakeholders, manage complex partnerships, and adapt to a rapidly changing environment is critical. Given the collaborative nature of the role, interpersonal skills and a customer-centric approach are also paramount to driving long-term growth.

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What is the work environment like for the Director, Global Strategic Partnerships & Client Success at Visa?

The work environment for the Director, Global Strategic Partnerships & Client Success at Visa is dynamic and collaborative. This hybrid role involves working both in-office and remotely, depending on the expectations set by the hiring manager. You'll engage with diverse teams across various regions and be part of a forward-thinking culture that encourages innovation and growth in the payments landscape.

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Common Interview Questions for Director, Global Strategic Partnerships & Client Success 
Can you explain your experience with B2B payment solutions?

To effectively answer this question, highlight specific experiences where you developed or implemented B2B payment strategies. Discuss challenges you faced and how you overcame them, demonstrating your problem-solving skills. Use metrics or examples to showcase your impact in previous roles.

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How do you approach building partnerships within the fintech industry?

When answering this question, illustrate your strategic approach to partnership development. Discuss your methods for identifying potential partners, leveraging industry knowledge, and fostering relationships. Mention how you adapt your strategies to suit different partners' needs.

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Describe a time when you had to manage multiple projects simultaneously.

In your response, use the STAR method (Situation, Task, Action, Result) to detail a specific scenario where you effectively prioritized and managed multiple projects. Emphasize your organizational skills and ability to streamline processes to achieve desired outcomes.

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What strategies do you use for effective negotiation in business development?

Discuss your negotiation philosophies, including preparation, understanding stakeholder needs, and finding win-win solutions. Provide a specific instance where your negotiation skills led to a successful partnership or deal.

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How do you stay updated on industry trends and market changes?

Explain your methods for staying informed about the payments and fintech industries, such as attending conferences, subscribing to industry publications, and engaging with professional networks. Providing examples of how you've applied this knowledge could enhance your answer.

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What is your experience with cross-functional collaboration?

Describe your approach to working with cross-functional teams, detailing how you've navigated different perspectives and successfully aligned objectives. Share a relevant anecdote that showcases your collaborative efforts in achieving a common goal.

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How would you define success in this role?

Your answer should reflect an understanding of Visa’s goals and your experiential insights. Define success through metrics such as partnership growth, revenue generation, and client satisfaction. Highlight the importance of aligning personal objectives with organizational goals.

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What tools or technologies have you used for deal management?

Mention specific deal management tools or technologies you’ve employed in the past, explaining how they helped streamline processes and enhance collaboration. Elaborate on how you've adapted these tools to fit unique situations in previous roles.

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How do you approach risk management within partnerships?

Your response should discuss your proactive strategies for identifying, assessing, and mitigating risks in partnerships. Explain how you create risk assessment frameworks and collaborate with relevant teams to ensure stability and compliance.

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What role does client feedback play in your strategy?

Emphasize the importance of listening to client feedback in shaping strategies and making informed decisions. Share how you’ve utilized client insights in the past to improve solutions or enhance relationships.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

8358 jobs
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Full-time, hybrid
DATE POSTED
April 3, 2025

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