Director Organizational Strategy and Business Ops - job 15 of 20

The Director of Organizational Strategy and Business Ops at Visa plays a crucial role in leading a cross-functional team focused on implementing Generative AI products that enhance productivity and efficiency. Responsibilities include influencing and motivating the team, managing the Corporate GenAI Team Budget, driving the strategy for enterprise-grade solutions, and serving as a primary contact for cross-department interactions. This position also involves tracking progress on initiatives, setting objectives, and communicating with leadership on various organizational strategies.

For the Director of Organizational Strategy and Business Ops position at Visa, candidates should possess a strong background in strategy, business operations, and management. Relevant experience in leading cross-functional teams, project management in an Agile environment, and expertise with Generative AI technologies are vital. A proven track record of developing and executing strategies that deliver measurable results is also essential for this leadership role.

The Director of Organizational Strategy and Business Ops at Visa is pivotal in driving the strategic direction of innovative Generative AI and Automation products. By fostering an environment of collaboration and creativity, this role ensures that the organization is at the forefront of technological advancements that optimize internal processes and enhance overall productivity. This position actively manages initiatives that push the boundaries of what is possible with AI applications within the company.

At Visa, the Director of Organizational Strategy and Business Ops can expect a hybrid working environment that combines remote flexibility with in-office collaboration. This role requires being present in the office 2-3 days a week, allowing for dynamic teamwork and interaction while also offering the benefits of working from home. This balance enables productivity, employee engagement, and the cultivation of a thriving, innovative workplace culture at Visa.

In the role of Director of Organizational Strategy and Business Ops at Visa, key performance indicators (KPIs) will typically include improvements in productivity and time savings resulting from the deployment of Generative AI solutions. This role involves setting, tracking, and measuring Objectives and Key Results (OKRs) to evaluate the effectiveness of various strategies and initiatives implemented within the organization, ensuring continuous enhancement of both product offerings and internal capabilities.

When discussing your experience with leading cross-functional teams, highlight specific examples from your previous roles, such as successful projects where diverse team members collaborated effectively. Explain how you fostered communication, what strategies you used to motivate the team, and how these efforts resulted in achieving your project goals. Focus on metrics that demonstrate success and your leadership style.

To drive innovation, I cultivate an open environment where team members feel empowered to share ideas without fear of criticism. I encourage brainstorming sessions and leverage data-driven insights to challenge the status quo. By establishing time for research and exploration of new technologies like Generative AI, I ensure we remain on the cutting edge of industry trends while aligning with business objectives.

In an Agile setting, project management involves fostering flexibility and adaptive planning. I utilize regular sprint planning and retrospectives to maintain momentum and continuously improve processes. Clear communication and collaboration with the team allow us to respond promptly to changes or obstacles, ensuring project alignment with strategic goals while still delivering quality outcomes.

Measuring productivity requires a balance of qualitative and quantitative metrics. I typically set clear, attainable objectives and key results (OKRs) linked to broader business goals. By tracking these along with feedback from team surveys and performance reviews, I can identify areas of improvement and celebrate achievements, fostering a culture of accountability and recognition in the workplace.

To ensure collaboration, I prioritize building strong relationships with stakeholders across various departments. This can be achieved through regular updates, sharing goals and objectives, and facilitating joint meetings to align on key initiatives. I also establish clear channels of communication, making it easy for teams to share insights, resources, and feedback, enriching the overall project outcomes.

Promoting a positive workplace culture involves actively engaging employees through recognition initiatives, team-building events, and open forums for sharing ideas. I advocate for a supportive environment where employees feel valued and heard. Celebrating team successes and encouraging a healthy work-life balance contributes to higher employee satisfaction and robust team dynamics.

Effective budget management starts with forecasting needs based on project demand and aligning spending with strategic priorities. I use a transparent approach, involving team input to ensure resource allocation supports our goals and operational efficiency. Regular reviews of actual spend versus projections help us make informed adjustments, ensuring financial resources are used optimally.

In my previous roles, I have worked directly with several Generative AI tools and technologies. I have led projects that utilized autonomous agents and AI-enhanced applications to improve internal workflows. Familiarity with these technologies means I can effectively communicate their benefits to stakeholders and ensure successful implementation aligned with our strategic initiatives.

To keep my team engaged and motivated in a remote setup, I focus on regular check-ins and team bonding activities, whether through virtual happy hours, recognition programs, or shared projects that emphasize collaboration. Engaging employees with consistent communication and support ensures that they feel connected and valued, regardless of their physical location.

An example of a successful strategic initiative I led was the rollout of an AI-driven tool that streamlined our customer support processes. By analyzing customer feedback and operational efficiency, we identified key areas for improvement. After deploying the tool, we saw a 25% reduction in response time and an increase in customer satisfaction ratings, demonstrating the positive impact of strategic solutions on our operations.