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Director, VCA Managed Services - Operations - job 6 of 24

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Visa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance. Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors. VCA Managed Services is a suite of service offerings that together help drive the future growth of the VCA organization, enabling our clients to implement the recommendations derived through strategic advisory engagements.

As the Director, VCA Managed Services - Operations, you will be the General Manager responsible for growing a critical managed services pillar. This pillar provides services that enable Visa clients to plan, manage, and execute strategic business processes and programs more effectively. Representative engagements could include providing a leading banking client with highly specialized teams to carry out a large, multi-year migration of commercial card clients from one platform to another, and managing a merchant loyalty platform on behalf of a global co-brand card issuing bank.

The Operations pillar is the largest of the various VCA Managed Services offerings. As such this role offers the right General Manager a unique opportunity to take the reins of a strategic, growing, and multi-faceted book of business.

You will be ultimately responsible for achieving quarterly and annual revenue targets. You will ideate, develop, price, sell, and oversee the delivery of services that improve client operational and business process performance. You are 'a natural' in front of clients, including SVP+ leadership stakeholders, and can use that skill set to tailor new and existing services to meet their needs. You are excited by the prospect of measuring your success through attainment of revenue growth targets.

The successful candidate will be a seasoned consultant, entrepreneur, and general manager who can partner across Visa client types. The role will identify common client needs, develop offerings that leverage Visa’s extensive capabilities, subject matter expertise, and third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery. The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions. This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback, and ultimately close the sale. The team member will be able to flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.

For clarity, this leader will not be involved in the day-to-day execution of client business processes. Rather, this leader will engage at more of an executive steering committee level to ensure that delivery teams are scoped appropriately and are delivering against client goals and objectives, making any necessary course corrections.

Responsibilities:

Consultative Selling

Uncover client needs, challenges, and opportunities with respect to managed services
Present solutions to clients that address their needs
Quantify the value and differentiation of the solution for clients
Identify the client decision-making stakeholders and processes

Offering Development

Identify white space challenges and opportunities across client sets
Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
Identify third-party partners who can complement and supplement solution sets
Define the value proposition and develop sales collateral, including sales presentations and 'tear sheets'
Develop product pricing strategy, ensure product profitability

Solution Delivery

Strong project/program management skills
Demonstrated experience delivering flawlessly

Customer Centricity

Strong executive presence
Speak to technical and non-technical aspects of solutions
Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups

Industry Knowledge

Maintain deep understanding of competitive environment for Visa solutions
Leverage that understanding to shape solutions that differentiate Visa

Communications

Demonstrate executive presence in leading conversations with clients
Communicate across functional stakeholders (for varying levels and technical expertise)
Incentivize cross-functional teamwork by aligning cross-functional incentives
Possess strong diplomacy skills and fosters goodwill between different groups
Coach teams

People Leadership

Demonstrate ability to structure a team and lead high-performers to even higher performance levels

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

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What You Should Know About Director, VCA Managed Services - Operations, Visa

Are you ready to take the next step in your career as the Director of VCA Managed Services - Operations at Visa? In this pivotal role, you’ll oversee a dynamic managed services pillar that is key to enhancing our clients' performance in the payments industry. You will be spearheading efforts to develop, price, and deliver solutions that align with client needs, guiding them through complex projects like large-scale migrations of commercial card clients or managing loyalty platforms for major banks. This isn't just a typical management role; it's a unique opportunity for a natural leader to drive strategic growth and operational excellence. You’ll engage with high-level stakeholders and use your consultative selling skills to uncover needs, craft bespoke offerings, and ensure client satisfaction from the executive steering committee level. You'll also collaborate cross-functionally with teams across Visa’s extensive client network, bringing insights from data sciences to marketing and beyond. The successful Director will blend entrepreneurship with seasoned consulting experience while leveraging Visa's vast capabilities. If you're passionate about innovation, client engagement, and revenue growth, this position is your chance to make an impactful difference while working in a hybrid setting that offers flexibility and supports work-life balance. Your leadership will not only deliver results but will also inspire high-performing teams to achieve even more. Join Visa and be part of something transformative!

Frequently Asked Questions (FAQs) for Director, VCA Managed Services - Operations Role at Visa

What are the primary responsibilities of the Director, VCA Managed Services - Operations at Visa?

As the Director, VCA Managed Services - Operations at Visa, your primary responsibilities include growing a critical managed services pillar by overseeing strategic consulting and operational delivery. You will engage with clients to understand their business needs, develop tailored solutions, and ensure the successful execution of projects that enhance their operational performance. Your role also involves managing the consultative selling process, collaborating with internal and external stakeholders, and achieving revenue targets.