Program Director, Account and Wallet - job 13 of 21

The Program Director, Account and Wallet at Visa is responsible for overseeing the entire onboarding process for clients and network partners. This includes setting strategic goals for network expansion, establishing project workstreams, and ensuring effective stakeholder communication. The role also involves providing leadership across various subprojects, managing timelines for each launch phase, and conducting performance evaluations to identify areas for improvement.

Candidates applying for the Program Director, Account and Wallet position at Visa should demonstrate extensive experience in program management within the financial technology sector. A strong background in stakeholder management, project leadership, and a proven ability to drive cross-functional collaboration are essential. Additionally, understanding of compliance and risk management principles is critical for this role.

The Program Director ensures successful project launches at Visa by meticulously tracking implementations and their deliverables. They need to account for dependencies, anticipate potential issues, and create contingency plans. By maintaining open communication with all stakeholders and managing relationships effectively, the Program Director can respond to challenges promptly and drive projects to completion.

For the Program Director, Account and Wallet at Visa, critical skills include strong leadership, excellent communication, strategic planning, problem-solving abilities, and a deep understanding of project management methodologies. Furthermore, the ability to analyze performance data and implement continuous improvement strategies is crucial to success in this role.

The work environment for a Program Director, Account and Wallet at Visa is dynamic and collaborative. This hybrid position involves a mix of in-office days and remote work, allowing for flexibility while ensuring that team interactions are robust and effective. Visa fosters a culture of innovation, promoting a diverse and inclusive atmosphere where professionals can thrive.

In your response, detail a specific program you managed, highlighting your role in setting goals, coordinating teams, and ensuring timely deliverables. Discuss challenges you faced and how you navigated them. This will demonstrate your problem-solving skills and ability to lead effectively.

Share your methods for prioritizing tasks, such as using a project management tool or creating a prioritization matrix. Emphasize how you evaluate project impacts and deadlines to ensure critical tasks are completed on time.

Discuss your strategies for identifying and engaging stakeholders, such as regular updates and feedback sessions. Explain how maintaining open lines of communication has helped you in previous roles to manage expectations and foster collaboration.

Provide a specific example of a challenge you faced in a past project and how you addressed it. Outline how you quickly formulated solutions, involving relevant team members to collectively resolve issues while minimizing impacts on overall project timelines.

Explain the metrics or KPIs you establish to evaluate project performance. Discuss how you regularly analyze performance data, gather team inputs, and make adjustments to enhance overall project success and efficiency.

Illustrate your experience with a cross-functional team by sharing your leadership style. Highlight how you facilitated collaboration, fostered understanding among diverse team members, and ensured project alignment with strategic objectives.

Name specific project management software you are familiar with, like Asana, Trello, or Microsoft Project. Share how you've used these tools to track progress, manage timelines, and communicate with team members effectively.

Discuss your understanding of compliance policies and how you incorporate them into project plans. Provide an example of how you've identified potential project risks and the mitigation strategies you implemented to adhere to these standards.

Explain your strategies for collecting feedback and performance metrics from launched projects. Talk about using this data to identify areas for improvement and how you collaborate with teams to implement changes.

Share your passion for Visa’s mission and how it aligns with your career goals. Mention specific aspects of the company culture and innovation in the financial technology space that excite you, emphasizing your enthusiasm for contributing to Visa's growth and success.