Program Director, Account and Wallet - job 19 of 21

The Program Director for Account and Wallet at Visa is tasked with overseeing the entire lifecycle of client and partner onboarding, setting program goals aligned with network expansion strategies, and managing multiple project workstreams. This role also involves communication with stakeholders, both internally and externally, to ensure timely completion of projects and programs.

In order to apply for the Program Director, Account and Wallet position at Visa, candidates should have significant experience in program management, particularly in financial services or tech environments. Strong leadership skills, excellent communication abilities, and a proven track record in stakeholder engagement and network expansion are essential for success in this role.

The Program Director at Visa is responsible for identifying potential risks and developing strategies to mitigate them. This involves regular communication with stakeholders, diligent monitoring of project timelines, and proactive planning to address any issues that may arise during the program's lifecycle, ensuring a smooth launch.

The Program Director, Account and Wallet position at Visa is a hybrid role. This means that there will be a mix of remote work and days in the office, which will be confirmed by the hiring manager based on team needs and project requirements.

Successful candidates for the Program Director, Account and Wallet role at Visa should be proficient in project management tools, possess strong analytical skills, and have a deep understanding of risk management principles. Additionally, exceptional communication and problem-solving abilities are crucial for engaging with diverse stakeholders effectively.

When managing multiple project workstreams, I prioritize effective communication and clear documentation. I keep track of all deliverables and timelines, regularly update stakeholders, and ensure that dependencies are well understood. It’s crucial to stay organized and identify potential bottlenecks early on.

To ensure alignment between internal teams and external stakeholders, I emphasize regular updates and open lines of communication. I establish a shared communication strategy, hold regular meetings for status updates, and encourage feedback from all parties involved to prevent misalignments.

In a past role, I identified a major risk concerning resource allocation that could have delayed our project timeline. I organized a cross-functional meeting to address the issue, proposed alternative resource solutions, and received buy-in from leadership. As a result, we mitigated the risk and completed the project on schedule.

Post-launch, I focus on key performance indicators (KPIs) aligned with project objectives. I gather data through regular reporting, conduct performance reviews with stakeholders, and implement feedback loops that allow us to adapt strategies as needed to meet ongoing business objectives.

I take a proactive and flexible approach to unexpected challenges. First, I assess the impact of the challenge and gather insights from my team. Then, I communicate with stakeholders to manage expectations and collaboratively develop a contingency plan to navigate the issue effectively.

To foster collaboration in a remote/hybrid environment, I utilize collaborative tools such as virtual project management platforms and regular video meetings. I encourage team members to share progress openly, host brainstorming sessions, and ensure that everyone is engaged and feels connected regardless of their work location.

In a fast-paced environment, I prioritize tasks by assessing urgency and impact. I often use a priority matrix to categorize tasks, ensuring that I focus on critical deliverables that align with our strategic goals while also considering long-term objectives.

I have experience working directly with senior stakeholders in previous roles. I prioritize transparency and clear communication, providing regular updates and involving stakeholders in key decisions. If challenges arise, I address them head-on and engage stakeholders in discussions to find viable solutions together.

I maintain a repository of lessons learned from previous projects. Before starting a new initiative, I review this repository with my team to identify applicable insights. Incorporating these lessons helps us avoid repeating past mistakes and enhances our chances of success.

I am motivated by the challenge of driving successful program outcomes and collaborating with diverse teams to deliver value to clients and stakeholders. Seeing a project through from inception to launch, and knowing it will positively impact users, is incredibly fulfilling to me.