Program Director, Account and Wallet - job 10 of 21

The Program Director, Account and Wallet at Visa has a multifaceted role that includes initiating and setting program goals aligned with strategic objectives, managing onboarding processes for clients and network partners, and overseeing project workstreams from inception to completion. This role requires collaboration with various teams and stakeholders, effective communication, and a strategic approach to program evaluation and performance monitoring.

The ideal candidate for the Program Director, Account and Wallet at Visa must possess strong leadership and project management skills. Typically, a Bachelor's degree in a related field is essential, alongside significant experience in program management, particularly in the financial services or technology sectors. A deep understanding of cross-border payments and stakeholder management is also crucial for success in this role.

On a typical day as the Program Director, Account and Wallet at Visa, you will track portfolio implementations, manage key stakeholder communications, analyze program performance, and address any issues or risks that arise. Keeping stakeholders updated and ensuring cross-workstream collaboration will be essential parts of your daily tasks as you push for successful project outcomes.

The work environment for the Program Director, Account and Wallet at Visa is a hybrid setting, combining both remote and in-office work. The specifics of your in-office schedule will be coordinated with your hiring manager to ensure flexibility while promoting collaboration among team members.

The Program Director, Account and Wallet plays a pivotal role in Visa's network expansion by overseeing the onboarding process for clients and network partners. This role ensures that strategic projects are executed successfully, thereby facilitating the launch of new cross-border payment corridors and driving revenue growth for Visa.

When prioritizing tasks in a large program, such as the one at Visa for Account and Wallet, it's important to assess the project's dependencies, deadlines, and impact on key objectives. I would utilize tools like Gantt charts for visualization and regularly consult with stakeholders to ensure alignment on priorities and adjust based on any emerging challenges.

Certainly! In my previous roles, effective stakeholder management has been pivotal. I believe in building strong relationships through regular communication, understanding stakeholder needs, and involving them in decision-making processes. In particular, I’ve implemented collaborative platforms to keep stakeholders informed and engaged throughout the project.

My approach to risk management involves proactive identification of potential risks, assessing their impacts, and developing mitigation strategies ahead of time. I regularly engage with project teams to review risks and implement changes as necessary, ensuring we maintain flexibility to adapt to any unforeseen challenges.

To ensure successful project delivery within deadlines, I focus on thorough planning at the start and maintain regular check-ins with my team. Using tools to track progress, we can identify delays early, reprioritize tasks or allocate additional resources as needed to stay on track for our goals.

One challenging project involved coordinating efforts across multiple teams with differing priorities. I focused on establishing clear communication channels and held collaborative workshops to align everyone on shared goals. This approach fostered a sense of unity, allowing us to navigate the project successfully despite initial setbacks.

Handling conflicts within a project team requires a calm and diplomatic approach. I prefer to address conflicts directly by facilitating open discussions, listening to all parties involved, and guiding them towards a mutually acceptable resolution. Encouraging a culture of respect and open communication is vital.

I have found that using Agile methodology, along with tools like Trello for task tracking and Jira for project management, enhances efficiency significantly. These tools enable teams to collaborate seamlessly, adjust priorities quickly, and maintain transparency across the project.

Assessing program performance involves setting key performance indicators (KPIs) at the outset and evaluating them regularly. I conduct reviews post-launch to analyze results, gather feedback, and identify areas for improvement, ensuring we continuously refine our approach for future projects.

Fostering collaboration across diverse teams is all about creating a shared vision and objectives. I strive to enhance communications through collaborative tools, regular meetings, and joint workshops to engage team members, making sure everyone understands their contribution towards the collective goals.

As a Program Director, what motivates me most is the opportunity to drive impactful projects that connect people and facilitate innovations in digital transactions. The ability to lead a talented team while overcoming challenges and witnessing success fuels my passion for this work.