Program Manager, Global Product Delivery - job 10 of 19

As a Program Manager, Global Product Delivery at Visa, your responsibilities will include executing key global projects and programs, establishing governance structures where needed, and leading various workstreams to drive simultaneous outcomes. You'll collaborate with stakeholders to manage project scopes, secure resources, and develop processes that enhance operations, while communicating the status and progress of projects to relevant parties.

To qualify for the position of Program Manager, Global Product Delivery at Visa, candidates typically need a bachelor's degree in a related field and substantial experience in program management. Familiarity with agile methodologies and ability to navigate complex projects is essential, and strong interpersonal skills are crucial for collaborating with diverse teams across the organization.

Visa ensures successful outcomes by having the Program Manager leverage a combination of structured project governance, agile methodologies, and close collaboration with cross-functional teams. The Program Manager identifies bottlenecks, aligns stakeholders on common objectives, and reports on milestones, ensuring every initiative is executed smoothly and effectively.

The Global Product Delivery team at Visa stands out due to its strong emphasis on teamwork, innovation, and quality outcomes. This diverse team focuses on the highest-priority initiatives, engages in continuous evolution, and makes significant impacts in reshaping payment processes, all while encouraging a collaborative and supportive work environment.

The work culture for a Program Manager at Visa is dynamic and collaborative, characterized by a strong belief in teamwork and clear communication. Team members are passionate about driving the future of payments and are motivated by quality relationships and outcomes. The environment encourages personal and professional growth, along with making impactful contributions to the company's vision.

In answering this question, focus on specific global projects you’ve managed. Highlight your role, the challenges you faced, and how you ensured successful execution. Mention your approach to aligning with cross-functional teams and how you handled different stakeholders across regions.

Discuss your method for prioritizing tasks, such as using a framework or tool to define urgency and importance. Provide examples of how you’ve successfully managed competing priorities while ensuring project milestones are met and stakeholders remain aligned.

Emphasize your familiarity with agile methodologies like Scrum or Kanban. Provide examples of how you've applied these practices to streamline project management, improve delivery timelines, or enhance team collaboration, illustrating the positive outcomes achieved.

Explain how you establish governance frameworks and ensure clarity by defining roles, responsibilities, and processes upfront. Mention specific instances where this approach led to improved project outcomes and facilitated better communication among team members.

Share a specific example where you identified a conflict, assessed the underlying issues, and used effective communication to drive resolution. Highlight the steps you took and the impact of the resolution on project progress and team dynamics.

Discuss the tools and formats you use for reporting project status, such as dashboards or regular updates. Illustrate how you tailor your reports to your audience, ensuring that they are informative and actionable, leading to better stakeholder engagement.

Describe your approach to accountability, including setting clear expectations and establishing check-in points. Provide examples where your method led to sustained performance and timely delivery of project outcomes.

Explain your problem-solving approach when faced with setbacks, including assessing the situation, identifying root causes, and collaborating with your team to develop a plan. Emphasize your ability to maintain momentum even in challenging times.

Discuss your strategies for fostering connections with cross-functional teams, such as regular communication, being open to feedback, and celebrating successes. Share an example of how building these relationships positively influenced a project's outcome.

Reflect on qualities such as strong communication skills, adaptability, and a results-oriented mindset. Support your view with examples from your experiences, showing how these qualities have helped you succeed in your career.