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Senior Manager - Product Lifecycle Management, Value-Added Services - job 10 of 20

Position: Senior Manager - Product Lifecycle Management, Value-added Services

Reports to: Director - Product Lifecycle Management, Value-added Services

Job Summary: 

The Senior Manager, Product Lifecycle Management (PLM) will oversee the implementation and continuous improvement of the PLM framework across the Value-Added Services portfolios. This role involves designing, documenting, and maintaining PLM standards and processes, ensuring product managers have the knowledge, resources, tools and support needed to excel. The Senior Manager will also collaborate closely with cross-functional teams to align PLM best practices and drive product development quality, market-readiness and consistency. Strong strategic thinking, organizational skills, and the ability to influence and collaborate are essential.

Key Responsibilities:

Product Lifecycle Management Excellence:

  • Collaborate on the formulation and execution of the PLM strategy and roadmap.
  • Support change management, communication, and engagement initiatives across product management and cross-functional teams.
  • Assist in designing and implementing a comprehensive PLM framework, including governance, metrics, processes, tools, and templates.
  • Help establish and maintain PLM standards, methodologies, and PLM resources
  • Develop and track metrics and KPIs to measure PLM effectiveness.
  • Build and manage a knowledge management system for sharing PLM insights.

Learning & Development:

  • Support the design and delivery of PLM training programs integrating the needs of different business units, regions and career stages.
  • Co-create onboarding and certification programs for new product managers.
  • Facilitate mentorship programs, knowledge-sharing sessions, workshops, and PLM community events.
  • Inform the development of a career frameworks and growth paths for product managers.

Process and Service Design:

  • Develop PLM-related artifacts including personas, journey maps, process flows, instructional material, and templates.
  • Document key processes, forums, and metrics for each phase of the PLM framework.
  • Support the implementation of the PLM governance model and decision-making framework.
  • Participate in the global effort to automate each phase of the framework.
  • Produce insights, analyses, and recommendations to improve the PLM process.
  • Lead ad-hoc strategic and operational projects related to product lifecycle management.

Leadership & Stakeholder Management:

  • Partner with product leaders to ensure PLM initiatives drive meaningful impact.
  • Work with cross-functional teams to align on PLM best practices and processes.
  • Build relationships with external PLM communities to bring best practices into the organization.
  • Support leadership reporting on PLM effectiveness and improvement initiatives.
  • Coach product leaders on best practices within their teams.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Product Lifecycle Management, Value-Added Services, Visa

Are you ready to step into a leadership role that truly makes a difference? As the Senior Manager - Product Lifecycle Management, Value-Added Services at our vibrant San Francisco office, you'll take the reins on enhancing our PLM framework across the entire portfolio of value-added services. In this dynamic position, you will collaborate with diverse cross-functional teams to ensure that our product managers possess the knowledge and resources they need to thrive. You'll dive deep into designing and implementing comprehensive standards, processes, and tools that align with our PLM strategy, helping to drive quality and consistency in our product development. From creating engaging training programs to developing crucial metrics that measure effectiveness, your strategic thinking and organizational skills will play a pivotal role in impacting our success. You won’t just oversee internal processes—you’ll foster a rich environment for learning and development, mentoring future product management leaders. Moreover, you'll engage with both internal teams and external PLM communities, facilitating knowledge-sharing that enriches everyone involved. Join us in this exciting opportunity where your leadership will help shape the future of product lifecycle management and contribute to significant improvements across our organization!

Frequently Asked Questions (FAQs) for Senior Manager - Product Lifecycle Management, Value-Added Services Role at Visa
What are the key responsibilities of a Senior Manager - Product Lifecycle Management, Value-Added Services?

As a Senior Manager - Product Lifecycle Management, Value-Added Services, your key responsibilities will include formulating and executing PLM strategy, supporting change management initiatives, and designing a comprehensive PLM framework. You will manage metrics and KPIs to measure PLM effectiveness, conduct training programs, and facilitate mentorship opportunities. Additionally, you will work closely with cross-functional teams and external communities, ensuring alignment with PLM best practices to drive product quality and market-readiness.

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What qualifications are required for the Senior Manager - Product Lifecycle Management, Value-Added Services at this company?

We seek a candidate with a solid background in product lifecycle management, ideally with several years of experience in a similar role. A Bachelor's degree in a related field is typically required, with advanced degrees being preferred. Strong strategic thinking, excellent organizational skills, and a proven ability to influence cross-functional teams are essential for success in the Senior Manager position. Experience in training and mentoring product managers will be advantageous.

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How does the Senior Manager - Product Lifecycle Management position contribute to the overall success of the organization?

The Senior Manager - Product Lifecycle Management plays a critical role in ensuring that product managers have the resources and knowledge needed to deliver high-quality products. By implementing effective PLM standards and processes, this position helps streamline product development, improves market-readiness, and builds consistency across services. Your leadership will positively impact the organization by driving meaningful changes that enhance overall product lifecycle outcomes.

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What types of training programs will a Senior Manager - Product Lifecycle Management be responsible for?

In the role of Senior Manager - Product Lifecycle Management, you will be responsible for designing and delivering comprehensive training programs tailored to the needs of various business units and career stages. This includes onboarding new product managers, developing certification programs, and facilitating workshops and knowledge-sharing sessions that enhance the skills and knowledge base of all involved in the PLM process.

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What skills are essential for a Senior Manager - Product Lifecycle Management in the Value-Added Services sector?

Key skills for a Senior Manager - Product Lifecycle Management include strong analytical abilities, effective communication, and a collaborative mindset to work with diverse teams. Additionally, strategic thinking, proficiency in PLM tools and methodologies, and leadership capabilities are vital. The ability to coach and mentor product leaders, along with a proactive approach to process improvements, will greatly enhance your effectiveness in this role.

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Common Interview Questions for Senior Manager - Product Lifecycle Management, Value-Added Services
Can you describe your experience with developing PLM frameworks and processes?

In your response, focus on specific frameworks you've created or improved, discussing the methods you used, how you gathered input from stakeholders, and the results of your efforts. Use concrete metrics or examples to illustrate your success and highlight your collaborative approach to achieving buy-in from cross-functional teams.

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How do you ensure that product managers are effectively trained in PLM principles?

Discuss your experience in designing training programs, including how you assessed training needs among product managers. Share examples of successful training initiatives you've led, and emphasize the importance of continuous learning and feedback mechanisms to adapt training based on evolving needs.

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What strategies do you use to measure and report on PLM effectiveness?

Talk about specific metrics and KPIs you have developed or monitored in previous roles. Describe how you align these measures with organizational goals and the tools you use for tracking and reporting. This is a great opportunity to demonstrate your analytical skills and strategic thinking.

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How do you handle change management within PLM projects?

Explain your approach to managing change, including stakeholder engagement, communication strategies, and how you ensure smooth transitions. Provide an example of a change initiative you've led and the outcomes achieved, emphasizing the importance of stakeholder buy-in and training.

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Discuss a time when you helped improve product quality through PLM initiatives.

Prepare a specific example that details the steps you took to identify quality issues and implement PLM strategies that led to improvements. Highlight collaboration with product teams and how you utilized data or feedback to drive changes.

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What role does mentorship play in your approach to product lifecycle management?

Share your belief in the value of mentorship and professional development. Discuss specific mentorship programs you've implemented or participated in, and how they've helped foster growth among product managers and contribute to team success.

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Can you provide an example of collaboration with cross-functional teams?

Provide a detailed account of a project where you worked with various departments, explaining how you built relationships and navigated different perspectives to achieve a shared goal. Highlight the outcomes and any lessons learned from the collaboration.

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What PLM tools and methodologies are you familiar with?

List the PLM tools and methodologies you've used in your past roles, explaining how you've implemented them to streamline processes. Discuss your comfort level with various software platforms and how you stay up-to-date with industry trends.

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How do you facilitate communication among product lifecycle stakeholders?

Emphasize your commitment to open communication. Describe specific strategies or tools you've used for effective knowledge-sharing and collaboration among stakeholders, noting the importance of regular check-ins, updates, and feedback loops.

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What are the biggest challenges you foresee in the role of Senior Manager - Product Lifecycle Management?

Discuss potential challenges such as resistance to change, aligning diverse teams, or integrating new technologies. However, also express your proactive approach to overcoming these challenges with specific strategies you would implement to ensure successful PLM operations.

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DATE POSTED
April 3, 2025

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