Senior Manager, Product Solution Design - job 20 of 21

As the Senior Manager of Product Solution Design at Visa, you will oversee technical solutioning and client engagement, focusing particularly on the Partner Program and APIs that cater to B2B use cases. Your responsibilities include collaborating with sales teams to enhance pre-sales engagement, developing technical solutions for onboarding, and conducting discovery sessions to understand clients' needs. You will also be instrumental in optimizing the onboarding process for partners and ensuring that clients effectively utilize Visa’s payment capabilities.

The ideal candidate for the Senior Manager, Product Solution Design role at Visa should have a robust understanding of both the business and technical aspects of payments. A proven track record in client management, product sales solutioning, and B2B payments is essential. Additionally, experience with API integrations and a creative mindset will enhance your ability to deliver outstanding client-focused solutions. Leadership and communication skills are also crucial for effectively articulating product value to clients.

Client engagement is paramount for the Senior Manager, Product Solution Design at Visa. You will be responsible for building strong relationships with clients, understanding their specific business needs, and delivering tailored solutions that drive real value. Effective engagement helps in aligning Visa’s offerings with market demands, ensuring that our solutions remain relevant and that client expectations are met consistently.

In this role at Visa, you will work with a range of innovative payment solutions, including virtual card solutions, API integrations for B2B payment capabilities, and complex data solutions. Your technical acumen will be crucial in crafting and implementing these products to meet the evolving needs of our clients and the market at large.

Yes, the Senior Manager, Product Solution Design position at Visa is a hybrid role, which means that you can alternate your work between remote and in-office settings. Employees in this role are typically expected to work from the office 2-3 days a week, ensuring a balance of collaboration and flexibility to meet individual and team needs.

When answering this question, highlight specific projects or roles where you dealt with B2B payment solutions. Discuss how you identified client needs, crafted solutions, and the impact these had on the business. Use examples to illustrate your technical knowledge and problem-solving skills.

Detail your approach to industry awareness, such as attending conferences, participating in webinars, or following influential publications and thought leaders in the payments sector. Stress the importance of continual learning to adapt to the changing landscape in the payments industry.

Discuss techniques you have employed to facilitate improved client engagement, such as conducting needs assessments, hosting workshops, and regular follow-ups. Emphasize the significance of active listening and tailoring solutions to meet client expectations.

Outline your step-by-step approach to solution design, which could include initial meetings to understand the client’s needs, brainstorming sessions with your team, and using existing product knowledge to create tailored proposals. Highlight collaboration with technical and sales teams.

Illustrate the importance of teamwork in your previous roles. Discuss collaboration with sales and technical teams to deliver integrated solutions and how your contributions ensured that the client engagement process ran smoothly.

Provide a specific example that showcases your problem-solving skills. Talk about the challenge, the steps you took to address it, and the positive outcome. Focus on communication and your ability to remain calm under pressure.

Explain your strategies for prioritization and organization. You might mention using project management tools, time management techniques, and clear communication with stakeholders about timelines and expectations.

Provide details about your hands-on experience with API integrations, including specific projects. Discuss your understanding of how APIs work, your role in integration processes, and the significance of APIs in modern payment solutions.

Outline the key performance indicators (KPIs) you would consider, such as user adoption rates, client feedback, and business outcomes like increased revenue or efficiency. Emphasis on the importance of aligning success metrics with client expectations.

Demonstrate your knowledge of Visa's market position and its innovative solutions in the payments industry. Discuss your passion for contributing to a leading organization and how your skills align with Visa’s mission to deliver exceptional client value through cutting-edge payment technologies.