Senior Technical Product Manager (Senior Consultant) - job 3 of 4

The Senior Technical Product Manager (Senior Consultant) at Visa is responsible for leading the enhancement of solutions supporting the Licensing, Implementation, and Testing functions. This includes developing detailed business requirements, creating user stories, overseeing development and deployment, and coordinating project teams to ensure timely project completion. Additionally, you'll work closely with various teams to identify areas for improvement and implement automated solutions that bring business value.

To thrive as a Senior Technical Product Manager (Senior Consultant) at Visa, candidates typically need a strong background in product management, particularly within technical environments. Required qualifications include experience in defining business requirements, working with cross-functional teams, and managing multiple projects simultaneously. Knowledge of UX/CX practices and data analysis is highly beneficial, alongside excellent communication skills to work effectively in a hybrid team environment.

Successful project completion as a Senior Technical Product Manager (Senior Consultant) at Visa hinges on effective coordination and communication. You will manage project timelines, monitor budget constraints, and keep stakeholders in the loop throughout the project lifecycle. By cultivating strong relationships and maintaining focus on client needs, you'll be able to deliver projects that meet business objectives and enhance the client experience.

A typical day for a Senior Technical Product Manager (Senior Consultant) at Visa involves collaborating with various teams, analyzing operational data, and developing product requirements. You might start your day with meetings to discuss project progress, then move on to creating user stories and specifications. Communication with UX/CX teams to ensure design requirements are met is also key, alongside tracking project milestones and preparing documentation for stakeholders.

Critical skills for the Senior Technical Product Manager (Senior Consultant) role at Visa include strong analytical and problem-solving capabilities, excellent communication skills, and the ability to manage multiple projects at once. You should be proficient in defining requirements and specifications and have a customer-first mindset to ensure the digital experiences we create meet client needs effectively. Familiarity with agile methodologies and data analysis further enhances your effectiveness in this role.

In prioritizing projects, I evaluate business impact, urgency, and resource availability. I engage stakeholders to understand their needs and use matrices to assess project importance, ensuring that I'm not only meeting business goals but also aligning with client expectations.

Absolutely! In my previous role, I spearheaded a project to automate a service rollout, starting with defining requirements and collaborating with stakeholders. I managed the project timeline closely and iterated on feedback during testing. The result was a significant reduction in rollout time and enhanced service quality, showcasing how effective leadership can drive success.

I utilize interviews, surveys, and workshops to gather requirements. By facilitating open discussions and encouraging feedback sessions, I ensure that stakeholder perspectives are documented thoroughly, thus building a comprehensive understanding of what is needed.

Effective communication and regular check-ins are key. I set clear deadlines, establish milestones, and report on progress consistently to keep the team aligned. I also encourage proactive identification of roadblocks so that we can address issues before they impact deadlines.

I typically rely on agile methodologies like Scrum and Kanban, using tools such as Jira and Confluence for project management and documentation. These tools allow for flexibility in adapting to changing requirements and tracking progress efficiently.

I analyze key performance indicators (KPIs) such as user adoption rates, feedback cycles, and performance metrics post-launch. This data helps in understanding how the product meets client needs and indicates areas for future enhancements.

Defining acceptance criteria involves understanding stakeholder expectations, user needs, and technical feasibility. I ensure criteria are clear, measurable, and align with overall project goals to provide a benchmark for success.

I actively engage with professional communities, attend workshops, and follow industry publications to stay informed about the latest trends. Continuous learning helps me apply innovative solutions to my projects, maintaining Visa's competitive edge.

Creating effective user stories involves understanding user motivations. I focus on the 'who, what, and why' for each story, ensuring it addresses specific user needs and is clear enough for the development team to implement effectively.

Customer feedback is crucial; it offers insights into user experiences and expectations. I prioritize feedback loops in my product development process, enabling continuous improvement and ensuring that our digital services genuinely meet user needs.