Sr. Consultant, Services Digitization - job 1 of 9

The Sr. Consultant, Services Digitization at Visa is responsible for driving the Digital & AI automation of service experiences. This includes designing, planning, and implementing end-to-end programs while collaborating with business stakeholders to develop solutions and optimize service processes using existing and new platforms.

To qualify for the Sr. Consultant position at Visa, candidates typically need a solid background in digital transformation, experience in program management, and an understanding of operations in a technology environment. Relevant degrees in business, technology, or a related field are often preferred.

The Sr. Consultant contributes to operational efficiency by identifying improvement opportunities in service processes, implementing digital solutions, and optimizing the tools used by Client Services employees, which helps enhance overall productivity and client engagement.

The work environment for a Sr. Consultant at Visa is collaborative and dynamic, with a focus on innovation. This role encourages working closely with various teams and includes a hybrid work model, providing flexibility along with the chance to engage directly with colleagues in the office.

Visa supports the strategy and technology investment roadmap for the Sr. Consultant by facilitating access to the latest tools and technologies, encouraging continuous learning, and fostering an environment where strategic insights and data-driven decisions drive the overall direction of service digitization initiatives.

Highlight a specific project where you coordinated teams, handled digital transformation, and achieved set goals. Discuss challenges faced, how you applied your expertise, and improvements made as a direct result of your involvement.

Explain your approach to workload management, possibly using tools like project management software, and emphasize how you assess project urgency and resource availability to ensure timely completion.

Discuss how you engage stakeholders, utilize data analysis, and implement feedback loops to grasp underlying business requirements and translate them into innovative solutions that resonate with client expectations.

Emphasize your communication skills and collaborative approach to resolving disagreements, focusing on finding common ground while respecting different perspectives to ensure project cohesion.

Share examples of how you've leveraged AI and automation technologies in past roles to enhance service processes, detailing specific outcomes and improvements resulting from those implementations.

Talk about particular methodologies you’ve employed, such as Lean or Six Sigma, and highlight specific projects where you successfully identified inefficiencies and implemented lasting solutions.

Discuss your techniques for stakeholder engagement, such as regular check-ins, workshops, and feedback sessions, prioritizing clear communication to keep all parties informed and invested throughout the process.

Mention any project management tools (like Jira, Trello, or Asana) you’re proficient in and how you use these tools to track progress, assign responsibilities, and maintain transparency with your team and stakeholders.

Focus on key performance indicators (KPIs) you would use to measure success, such as user satisfaction, efficiency improvements, or financial savings, and discuss how you would gather relevant data to analyze project outcomes.

Share your passion for technology and customer experience, highlighting why you believe innovation is crucial in improving service delivery and how it aligns with your personal and professional values.