Sr. Manager - job 6 of 24

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Visa Technology & Operations LLC, a Visa Inc. company, needs a Sr. Manager (multiple openings) in Austin, TX to

Responsible for monitor processing.
Ensure timely execution/delivery/availability.
Detect and resolve problems.
Perform root cause analysis.
Permanently fix problems and set audits and alerts to detect problems.
Responsible for facilitating maintenance activities.
Plan and execute changes as per instructions.
Run problem bridges and strictly adhere to the processes and guidelines.
Provide updates to knowledge repository and transition knowledge from/to others.
Perform research/analysis work to answer questions.
Identify improvement opportunities.
Provide 24x7 on-call support as per roaster.
Supervise the work of team members who are Sr. Site Reliability Engineers and Staff Site Reliability Engineers.
Position requires domestic travel 5%- 10% of the time.
Position reports to the Austin, Texas office and may allow for partial telecommuting.

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Sr. Manager , Visa

Are you looking for an exciting opportunity to lead a talented team? Visa Technology & Operations LLC, part of Visa Inc., is currently seeking a Sr. Manager in Austin, TX. In this pivotal role, you'll oversee the monitoring of processing systems to ensure everything runs smoothly. You'll engage in timely execution and ensure that services are always available, playing a key role in resolving issues as they arise. Your analytical skills will come into play as you perform root cause analysis and implement permanent fixes, all while setting up audits and alerts to catch potential problems before they escalate. In addition to managing maintenance activities and planning changes, you'll facilitate effective communication through problem bridges, adhering closely to established processes and guidelines. Keeping the knowledge base up to date will be another essential part of your responsibilities, as you transition knowledge among team members. You will also conduct research and analysis to answer critical questions and identify opportunities for improvement. The role requires 24x7 on-call support based on a roster, so flexibility is key. As a Sr. Manager, you’ll supervise a dedicated team of Sr. Site Reliability Engineers and Staff Site Reliability Engineers, guiding them to success. While the position is predominantly based in our Austin office, there’s the potential for partial telecommuting, plus some domestic travel, about 5%-10% of the time. Join Visa Technology & Operations and make an impact in the technology space – we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Sr. Manager Role at Visa

What are the main responsibilities of a Sr. Manager at Visa Technology & Operations LLC?

As a Sr. Manager at Visa Technology & Operations LLC, you will be primarily responsible for overseeing processing monitoring, ensuring timely execution, and detecting and resolving issues swiftly. You'll also engage in root cause analysis, facilitate maintenance activities, and manage a team of Sr. and Staff Site Reliability Engineers while ensuring adherence to processes and guidelines.