Sr. Manager - Observability Engineering - job 15 of 20

As the Sr. Manager - Observability Engineering at Visa, your primary responsibilities include designing, developing, and implementing observability solutions that are essential to Visa’s operational systems. You'll collaborate multi-functionally, work with stakeholders to refine requirements, and leverage modern technologies to build scalable observability solutions, ensuring high quality and reliability in various technical offerings.

To excel as the Sr. Manager - Observability Engineering at Visa, candidates should possess a growth mindset with enthusiasm for technology and complex projects. You need to demonstrate experience in building scalable systems and modern web applications, as well as a willingness to continuously learn new technologies like Kubernetes and Docker. Strong collaboration skills are also essential, allowing you to work effectively with cross-functional teams.

Working at Visa as a Sr. Manager - Observability Engineering in Austin means being part of a dynamic community of innovators. The culture emphasizes collaboration, pushing boundaries, and a strong drive for continuous learning. Expect to engage in exciting challenges that span across the globe, allowing you to contribute to solutions that affect millions of transactions daily.

While experience in payments technology can be beneficial, Visa welcomes diverse backgrounds. As the Sr. Manager - Observability Engineering, you don't need to have prior experience specifically in payments technology, but you should have a solid background in building scalable systems and a passion for technology that drives results.

The Sr. Manager - Observability Engineering position at Visa is hybrid, meaning there will be a combination of in-office and remote work. The exact number of days in the office will be discussed with your hiring manager, allowing some flexibility based on team needs and personal circumstances.

In your response, describe the methodologies you employ, such as Agile or DevOps practices. Highlight your experience in iterative development, continuous integration, and how you prioritize stakeholder collaboration to ensure requirements are met effectively.

Use a STAR format (Situation, Task, Action, Result) to detail a specific project. Focus on the challenges faced, the innovative solutions you employed, and how your contributions enhanced system reliability or visibility for stakeholders.

Discuss the resources you utilize to stay informed, such as industry conferences, webinars, online courses, or professional networks. Mention how you apply new knowledge to projects and encourage your team to engage in continuous learning.

Illustrate a situation where you led a team, specifying the project goals and challenges. Focus on your leadership style, how you maintained team morale, and the strategies you employed to drive the project to successful completion.

Detail the critical factors such as scalability, security, integrations with existing solutions, and user-oriented documentation. Emphasize how you gather stakeholder requirements to ensure the final product meets business needs.

Discuss your proactive communication strategies, your approach to aligning goals between different teams, and how you facilitate collaboration to enhance project outcomes. Mention specific tools or processes that help streamline teamwork.

Identify key challenges like evolving technology stacks or increasing data complexity. Provide insights on how you would leverage innovative tools or practices to address these challenges and maintain effective observability.

Explain your framework for prioritization, such as assessing impact and urgency. Discuss tools or techniques that assist your time management processes while ensuring project timelines and stakeholder needs are met.

Discuss the various metrics relevant to observability, such as latency, error rates, or system throughput. Explain how you use these metrics to derive actionable insights and continuously improve system performance.

Outline your approach to user documentation, emphasizing clarity, reusability, and accessibility. Share your strategies for gathering feedback from users to enhance documentation quality and ensure it meets their needs.