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Sr. Product Manager - OnDemand Services - job 12 of 20

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Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The OnDemand Services product organization within Client Services is responsible for developing and implementing online services to clients, through cloud-based experiences that drive client self-service. Our team works with functional leaders in Client Services, plus Product and Technology, to develop end-to-end experience across Visa’s client-facing portals, such as Visa Online and Visa Support Hub.

The Senior Product Manager role requires market problem and client experience assessment, product requirements definition, and working with development teams to help deliver product enhancements. We are looking for a senior product manager who champions a digital-native mindset and is passionate about developing web + digital service experiences.

Key Responsibilities

Drive the tactical delivery of client and company migrations to our support platforms, defining product and market requirements by understanding the needs of clients and strategy from Senior Director
Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements, develop well-formed features specifications and acceptance criteria
Work with UX + CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Monitor day to day performance of our platforms, analyze trends, create, and lead initiatives that will improve customer experiences
Collaborate with cross-functional development team (Client Services, Product, Technology, UX Design) to define key milestones such as development, testing, integration, design, client support, and product delivery.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)

This is a hybrid position. Days in office will be determine with the hiring manager and team.

Average salary estimate

$120000 / YEARLY (est.)

min

max

$100000K

$140000K

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What You Should Know About Sr. Product Manager - OnDemand Services, Visa

As a Senior Product Manager - OnDemand Services at Visa in Austin, you will be at the forefront of crafting an outstanding client experience. Here in the Client Services team, we are dedicated to delivering a world-class service that caters to the needs of our clients from pre-sales all the way through to implementation and optimization. In this dynamic role, you will engage with functional leaders across Client Services while collaborating closely with Product and Technology teams to roll out innovative online services through cloud-based solutions aimed at enhancing client self-service. Your expertise will shine as you assess market problems and client experiences, define critical product requirements, and work alongside development teams to deliver impactful product enhancements. We seek someone with a digital-native mindset who is passionate about driving exceptional web and digital service experiences. You'll be responsible for establishing detailed business requirements, translating these into user stories, and coordinating with our UX + CX teams to ensure seamless interaction and design. By monitoring platform performance and analyzing trends, you’ll lead initiatives to continuously enhance customer experiences. You'll also dive into product analytics to glean actionable insights that drive business value, collaborating with various teams to ensure the successful rollout of new features. Plus, you’ll craft informative product materials to guide stakeholders. With the flexibility of a hybrid work model, the days spent in the office will be determined with your manager and team, letting you maintain an optimal work-life balance while making a significant impact at Visa.

Frequently Asked Questions (FAQs) for Sr. Product Manager - OnDemand Services Role at Visa

What are the primary responsibilities of the Senior Product Manager - OnDemand Services at Visa?

The Senior Product Manager - OnDemand Services role at Visa entails overseeing the end-to-end development and implementation of online services. This includes assessing market problems, defining product requirements, and working closely with cross-functional teams to ensure effective integration and delivery. Key responsibilities also include driving client migrations, establishing business requirements, creating user stories, and leading initiatives to enhance customer experiences.