Staff Systems Engineer – Email/SecureFTP (SFTP) - job 14 of 20

As a Staff Systems Engineer at Visa, your primary responsibilities will include performing engineering and 3rd level support for messaging and SFTP solutions, managing O365 and hybrid deployments, and ensuring compliance with security policies in our email and messaging environments. You'll also work closely with the Information Security Office to address security alerts, diagnose technical issues related to file transfers, and provide consultancy to both operations and engineering teams.

To excel as a Staff Systems Engineer at Visa, a strong technical background is necessary. You should possess excellent knowledge of Exchange Online, email gateways, and security appliances, along with experience in managing O365 hybrid deployments. Familiarity with email archiving solutions and an understanding of security best practices are also essential for this role, enabling you to maintain system security and troubleshoot effectively.

Visa promotes a collaborative environment for Staff Systems Engineers through effective communication with various company departments, providing technical assistance, and engaging with customer feedback. You will have the opportunity to interface with end-users and gather detailed requirements, ensuring that creative engineering solutions align with operational needs while facilitating problem resolution in a timely manner.

A successful Staff Systems Engineer at Visa should embody qualities such as a positive can-do attitude, strong organizational skills, and tenacity in problem-solving. Being a team player and highly collaborative is crucial, alongside having effective communication skills to liaise with stakeholders. Staying ahead of industry trends and adhering to best practices will also set you up for success in this fast-paced environment.

The work environment for a Staff Systems Engineer at Visa is hybrid, allowing for a blend of remote work and in-office days. The specific in-office expectations will be determined by your hiring manager. This setup supports flexibility while still fostering collaboration and engagement with team members and stakeholders.

When answering this question, highlight specific projects you've worked on that involved Exchange Online, detailing your role and the outcomes. Discuss any challenges you faced, how you overcame them, and how your expertise can directly support Visa's goals in managing email systems.

Demonstrate your understanding of compliance requirements by discussing your previous experiences where you implemented security measures. Explain the processes you followed to consult with security teams, monitor alerts, and maintain system security, illustrating your commitment to safeguarding sensitive information.

Share a specific example highlighting your analytical and troubleshooting skills. Clearly outline the issue, your step-by-step approach to diagnosis, and the solution you implemented, emphasizing any collaboration with team members or departments.

Discuss your methods for staying informed, such as attending industry conferences, joining relevant online communities, subscribing to technology newsletters, or participating in professional development courses. Highlight how this proactive approach will benefit Visa's productivity tools.

Explain your approach to task prioritization, perhaps mentioning techniques like the Eisenhower Matrix or using project management tools. Share real-life examples demonstrating how you balanced deadlines and stakeholder needs effectively in past roles.

Illustrate your communication skills by providing an example of a time when you translated complex technical jargon into simple terms for non-technical team members or clients. Highlight how this led to better understanding and collaboration.

Talk about specific innovations you've introduced, focusing on how they improved processes or addressed challenges. Explain your creative thought process, and the impact these solutions had on your team or organization.

Illustrate your crisis management skills by sharing a detailed account of how you addressed an outage, including your communication with affected departments, the troubleshooting steps you took, and how you documented the resolution process for future reference.

Emphasize the importance of clear documentation in your engineering practices. Discuss how you ensure that technical solutions, processes, and troubleshooting steps are well-documented for reference by other team members, which promotes efficiency and knowledge sharing.

Share how you leverage technology to stay connected with your team, such as using collaboration tools for discussions and project management. Describe any initiatives you've taken to foster teamwork, even in a remote setting, to enhance collaboration and inclusiveness.